Customer Success Manager

7 months ago

North Sydney, Australia Qlik Full time

What makes us Qlik
- Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone - at any skill level - the ability to make real discoveries that lead to real outcomes and transformative changes.

We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on - we may be looking for you

The Customer Success Organization (CSO)
- Delivering Customer Success is an important focus for Qlik, we are committed to delighting our customers at every step of their journey. Understanding our customers’ needs, creating the right engagement for the right customer at the right time is key. The Customer Success Management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.

How you will spend your time as our next Customer Success Manager
- Customer Success Managers are responsible for becoming experts in customer use cases, needs and business outcomes to proactively identify how our products, services and value proposition can best drive and support our customers’ journey.
- You will develop an understanding of Qlik products and services to provide high value-add advice to customer stakeholders at all levels. This also includes developing high level understanding of Talend products (recently acquired by Qlik)
- You will drive the adoption of Qlik at all stages of the customer journey, while building high customer satisfaction, maximizing the value of customer investment, and converting them to Qlik promoters.
- You will also work closely with Qlik partners to ensure they bring value to Qlik customers and provide successful outcomes.
- You will also act as the voice of your customers internally at Qlik, providing feedback and insights on how Qlik can better serve our customers.
- Collaborate with the sales team on account strategy development for assigned customers, understanding and defining customer vision and strategy for maximizing their investment in Qlik’s products.
- Act as a trusted/strategic advisor to each customer helping to drive the continued value of our products and services, while you provide thoughtful leadership, possibly challenging business and technical stakeholders.

You will be successful if you have
- At least three years’ experience in a Customer Success Manager role or similar.
- Have an independent mindset with a self-driven attitude, who can work with different sets of teams, bring them together, and lead to successful outcomes
- General knowledge of/experience in the SaaS/Software industry, with the ability to learn about and understand enterprise software products and business solutions;
- Knowledge of data analytics and data literacy, data movement, project management, cloud and SaaS, customer management
- Software development, consulting, and project management experience in Data Integration, Data governance, and Analytics space will be an added advantage.
- Ability to spot new business opportunities in the accounts to drive growth and expansion.
- Excellent listening, communication and presentation skills with a solid ability to work collaboratively across the organisation and quickly obtain positive visibility and credibility at the C-level. Ability to influence through persuasion, negotiation, and consensus building.
- Business level English mandatory

The location for this role is/re:
This position is based in Sydney, Australia.

About Qlik
- Qlik Company Page - Who we are
- **Our Values at Qlik**:Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward****:

- Competitive Benefits package
- Flexible working environment
- Giving back is a part of our culture - we give you a day to change the world. In addition, we encourage our employees to participate in our Corporate Responsibility Employee Programs
- Learn about our Corporate Responsibility Program by visiting Qlik.org
- Check out our careers in R&D here.
- Check out our company page on Linkedin
- Check us out on Youtube

**_ Qlik is an Equal Opportunity/Affirmative Action _**Employer,**_ and we value the diversity of our workforce_**. **Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s **Equal Employment Opportunity Posters**, including the **EEO is The Law** notice and the **Pay Transparency **Nondiscrimination Provision**.

**_

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