Customer Success Professional

3 days ago


North Sydney Council, Australia Splunk Inc Full time

Splunk Inc is a leader in the data analytics industry, and we're seeking a skilled Customer Success Professional to join our team.

Job Overview

This role is ideal for an experienced professional with a background in customer success, who can leverage their expertise to drive business growth and deliver exceptional customer experiences.

The salary range for this position is estimated to be between $120,000 and $180,000 per annum, depending on experience and qualifications.

Responsibilities
  • Develop and implement customized onboarding plans to ensure seamless integration of Splunk's solutions into customers' existing systems.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to identify opportunities for growth and improve customer satisfaction.
  • Analyze customer data and provide actionable insights to inform business decisions and drive revenue growth.
  • Build strong relationships with key stakeholders, including senior leadership and technical decision-makers, to understand their needs and preferences.
  • Stay up-to-date with industry trends and emerging technologies to continuously improve customer success strategies and stay ahead of the competition.
Requirements
  • A minimum of 12 years of experience in software, subscription services, or IT/Security organizations, preferably with leadership experience.
  • Demonstrated expertise in delivering tech outcomes and driving business growth through customer-centric approaches.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate ideas and solutions to all levels of the business.
  • Ability to travel regularly to visit customers in the region and participate in industry events.
  • Bachelor's degree or equivalent experience in a related field.
About Us

Splunk Inc is a leading provider of cloud-based data analytics solutions that help organizations gain insights and make informed decisions. We're committed to delivering exceptional customer experiences and driving business growth through innovative solutions and expert guidance.



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