Psychological Injury Claims Resolution Specialist

1 month ago

Newcastle, New South Wales, Australia EML Australia Full time

EML Australia is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help individuals recover from psychological injuries through effective support during their return-to-work journey.

We foster a collaborative culture that allows for ongoing growth and development, ensuring a long-term career here at EML Australia.

This full-time contract position will provide high-quality support and intervention to workers and employers who have lodged psychological injury claims caused by alleged bullying and harassment.

The successful candidate will work closely with case managers to resolve workplace conflict, facilitate early access to treatment, and develop sustainable return-to-work outcomes.

Job Responsibilities:

  • Resolve workplace conflicts resulting in psychological injury claims using mediation and communication skills with relevant stakeholders.
  • Facilitate early access to treatment and other required services to support timely recovery and return to work.
  • Collaboratively develop and action early intervention plans to achieve key objectives.
  • Work effectively with Case Managers, Technical and Injury Management Specialists, and Team Leaders to support claims management.
  • Interact with internal and external stakeholders through video conferencing, phone calls, and face-to-face meetings.

About the Role:

  • Experience or qualifications in mediation, facilitated workplace discussions, or conflict resolution are highly valued.
  • Able to identify and resolve problems by taking action consistent with information and evidence gathered from different sources.
  • Strong interpersonal and communication skills across a range of mediums.
  • Able to build productive relationships and meet stakeholder needs.

About You:

To succeed in this role, you should possess strong analytical and problem-solving skills, be able to work collaboratively as part of a team, and demonstrate excellent communication and interpersonal skills.

Benefits:

  • A competitive salary package estimated at AU$80,000 - AU$110,000 per annum.
  • A vibrant, innovative team culture.
  • Flexibility with opportunity to work from home when fully trained.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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