Claims Coordinator

2 days ago

Newcastle, New South Wales, Australia EML Australia Full time

EML Australia, a leading Workers Compensation and Personal Injury Claims Management business, is seeking a highly skilled Claims Coordinator - Injury Management Specialist to join their diverse team based in Newcastle.

This permanent, full-time position offers a great opportunity for individuals passionate about helping people get their lives back through ongoing support during their return-to-work journey. As a key member of the EML team, you will be responsible for managing mental health and physical claims, drawing on your exceptional customer service and decision-making skills to make a positive impact on someone's life every day.

Key Responsibilities:
  • Proactively manage mental health and physical claims, identifying opportunities to achieve optimum outcomes and minimize claim costs.
  • Liaise with internal and external stakeholders regularly to progress strategies and actions, ensuring seamless communication and collaboration.
  • Facilitate active participation of injured workers and employers in return-to-work and recovery planning, promoting effective rehabilitation and timely return to work.
  • Manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines, ensuring compliance and adherence to regulatory requirements.
  • Undertake ongoing reviews in relation to entitlements and payments, ensuring accuracy and fairness in claim processing.
About You:
  • A minimum of 1 year experience in Workers Compensation is mandatory; experience in allied health, rehabilitation, or disability support is highly advantageous but not essential.
  • You will possess a high level of empathy and resilience when supporting injured workers through your customer-centric approach.
  • You will be proactive, strategically focused, and able to think creatively when engaging with stakeholders, including workers, employers, providers, and family members.
  • Strong communication skills and the ability to build rapport and confidence with customers are essential.
  • You will effectively listen and understand the needs of customers, enabling their recovery and return to work.
  • Passion for EML Australia's purpose of helping people get their lives back is essential.
What We Offer:
  • EML Australia values diversity and inclusion, providing an equal opportunity employer environment where everyone feels valued and respected.
  • A collaborative, innovative team culture that fosters growth and development.
  • Flexibility with the option to work from home up to 3 days per week.
  • A comprehensive learning and development program to support professional growth.
  • Generous employee benefits, including corporate wellbeing programs, discounted health insurance, gym membership, access to rewards hub, and more.
  • An estimated salary range of AU$70,000 - AU$90,000 per annum, depending on experience and qualifications.

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