Claims Operations Specialist

1 day ago


Newcastle, New South Wales, Australia Haylo People Full time
Company Overview

Haylo People is a specialist recruitment agency supporting the Personal Injury & Insurance industry.

About This Role

This is a permanent full-time position as one of the newest Claims Service Providers for the NSW Nominal Insurer Scheme. As a member of our start-up environment, you will have a huge impact and work within the business as it grows in the coming year ahead, with lots of future career prospects.

The Role & Portfolio

You will be working amongst a team who are passionate about achieving positive workers' compensation claims outcomes and working collaboratively together to achieve the best service for the client and injured worker.

  • You will manage an SME claims portfolio across both new physical & psychological claims, with the option to specialise within one of these portfolios later on. Portfolio sizes will always be under 45 claims at any time.
  • You will receive support from a team of specialists to ensure you are able to perform your role at your best.
Benefits
  • A competitive salary range of $90,000 - $100,000 + Super.
  • A fully remote-based role if you are based in regional NSW.
  • Extensive well-being initiatives and discounts across a number of insurance products.
  • A learning & development team with a structured career pathway.
About You
  • An experienced case manager with around 2 + years of experience is preferred, however most importantly you will be passionate about delivering superb customer experiences and enjoy working towards outcomes.
  • You will have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances.
  • You will enjoy stepping up and supporting others with mentoring and coaching.
  • You will be a true team player who supports peers and loves helping others.


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