Claims Leadership Opportunity with EML

2 weeks ago

Newcastle, New South Wales, Australia Employers Mutual Full time

EML, a leading Workers Compensation and Personal Injury Claims Management business, is seeking a seasoned Claims Manager to join our team. With a focus on delivering exceptional results and fostering a culture of excellence, we continue to drive growth and innovation in our industry.

Our goal is to provide ongoing support to injured workers, enabling them to return to work successfully. As a key member of our team, you will play a critical role in achieving this goal by proactively managing claims, collaborating with stakeholders, and providing coaching and mentoring to team members.

The ideal candidate will possess a minimum of 3 years of experience in managing claims within the New Zealand Accident Compensation Scheme. You will be an empathetic, resilient, and motivational individual with excellent written and verbal communication skills. A strong focus on detail, stakeholder engagement, and team collaboration is also essential.

We offer a vibrant, collaborative, and innovative team culture, with flexibility to work from home (WFH) once fully trained. Our comprehensive benefits package includes a corporate wellbeing program, access to discounts at over 350 retailers, and entitlement to an annual tenure and performance-based recognition reward. We are committed to supporting our employees' professional development and providing a rewarding career path.

With a generous relocation allowance on offer for eligible candidates, this is an excellent opportunity to join a dynamic team and contribute to our mission of delivering exceptional claims management services. If you are a driven professional with a passion for claims management, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs.
  • Collaborate with medical professionals, employers, brokers, rehab providers, and other stakeholders to create an effective Return to Work strategy.
  • Assist the worker and employer with the claim process, providing support, managing expectations, and ensuring timely access to required services to support return to work and injury recovery.
  • Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
  • Respond to escalations and provide coaching and mentoring to other members of the team.

Estimated Salary: $120,000 - $150,000 per annum, depending on experience and location.

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