Senior Property Claims Specialist

1 day ago


Newcastle, New South Wales, Australia Maas Group Full time
Maas Group Job Description

We are seeking a motivated Insurance Assessment Expert to join our high-performing team based in Newcastle NSW.

As an Insurance Assessment Expert, you will assess damage to insured properties and provide accurate builders assessment reports and repair budgets for insurers to review.

Key Responsibilities:
  • Damage Assessment: Assess the property loss or damage and determine policy coverage.
  • Critical Communication: Communicate clear and accurate advice, solutions, timeframes, and claim progress to stakeholders.
  • Customer Resolution: Support the Insurance Manager to identify customer resolution strategies to minimise customer escalations.
  • Claim Fulfilment: Determine an appropriate claim fulfilment method that balances customer requirements.
  • Time-Critical Response: Respond to customer and stakeholder requests within expected or agreed timeframes.
Essential Requirements:
  • Experience in the Building and Construction Industry preferred.
  • Willingness to travel and spend prolonged periods of time working out of the office.
  • Ability to use technology and systems to execute the role efficiently.
  • Strong knowledge of WHS legislation and Australian Standards.
Why Work for Us:
  • We offer a competitive salary package commensurate with experience together with tools of trade, including a vehicle, laptop, and mobile phone, with opportunities for career advancement.
  • We have an exciting Employee Benefits platform offering exclusive discounts on retail and healthcare as well as discounted gym memberships and novated leasing options.
  • Access to Commonwealth Bank Workplace banking benefits.
  • We engage and reward our employees with a monthly values awards program and recognition in our newsletter.


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