Claims Portfolio Manager

3 weeks ago


Newcastle, New South Wales, Australia Suncorp Group Full time
Job Description:

We are seeking a skilled Claims Portfolio Manager to join our team in Newcastle, NSW.

Company Overview

Suncorp Group is a leading insurance and banking company that has been serving customers for over 100 years. Our purpose is to build futures and protect what matters.

Salary:

The estimated annual salary for this role is between $80,000 - $120,000 depending on experience.

Key Responsibilities
  • Manage a portfolio of personal injury claims for small, medium, and large employers in NSW
  • Review and assess claims on behalf of icare to ensure injured workers receive their correct entitlements
  • Communicate effectively with stakeholders, including legislative authorities, employers, and injured workers
  • Manage workflow to meet deadlines and ensure activities are completed within applicable timeframes
  • Collaborate with internal support and external stakeholders to ensure proactive case management
Required Skills and Qualifications
  • Strong analytical skills and ability to interpret complex information
  • Excellent communication and listening skills, with the ability to demonstrate compassion and empathy
  • Proven ability to build rapport with customers and key partners
  • High standard of written and verbal communication skills
  • Experience managing Workers Compensation or Personal Injury claims is highly regarded
Benefits
  • Employee discounts and rewards program
  • Study support and opportunities for professional development
  • Parental leave and flexible working arrangements
  • Wellness initiatives, including health insurance and gym membership discounts


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