Insurance Claims Specialist

1 month ago

Newcastle, New South Wales, Australia SS&C Bluedoor Pty Limited Full time

SS&C Bluedoor Pty Limited is a global provider of investment and financial services, seeking an experienced Insurance Claims Specialist to join their team. Based in Australia, this role offers a competitive salary package.

The successful candidate will be responsible for managing insurance claims from initial lodgement through to final payment, ensuring compliance with relevant laws and regulations. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with both internal and external stakeholders.

About the Role:

This is a challenging and rewarding opportunity for someone who is passionate about delivering exceptional customer service and making a positive impact on people's lives. As an Insurance Claims Specialist, you will be responsible for:

  • Lodging and triaging of claims in a timely and efficient manner
  • Managing death, total and permanent disability, trauma insurance, income protection, and personal injury claims
  • Providing regular updates to claimants and beneficiaries on the progress of their claims
  • Following up on receipt of claim documents and assisting with the completion of forms as required
  • Actioning and completing claim work within agreed service level agreements (SLAs)
  • Making recommendations to the Trustee on all product claims
  • Managing family law enquiries and processing family law splits and financial hardship applications
  • Reporting and managing dissatisfaction feedback and service complaints
  • Attending to all forms, correspondence, filing, and record maintenance associated with claims management and family law splits
  • Ensuring our integrity is maintained and risk exposure minimized by adhering to policies and procedures

Requirements:

To be successful in this role, you will need:

  • Previous experience as a Claim Administrator or in a similar role
  • Superannuation or industry experience in a similar field
  • Excellent communication and interpersonal skills, with the ability to work effectively with both internal and external stakeholders
  • Process-oriented with great attention to detail and the ability to work independently
  • Proven ability to work to service standard deadlines and manage multiple priorities
  • Advanced skills in Microsoft Office, including Word, Outlook, and Excel
  • RG 146 compliant or commitment to undertaking study (mandatory)

Benefits:

As an employee of SS&C Bluedoor Pty Limited, you can expect:

  • A competitive salary package, estimated at $65,000 per annum, plus benefits
  • Income protection insurance and salary continuance
  • Death and TPD insurance (available through SS&C Superannuation Fund)
  • Private health insurance discount
  • Generous bereavement and compassionate leave
  • Primary and secondary carers paid parental leave
  • Focused on mental health
  • Hybrid working model

About Us:

At SS&C Bluedoor Pty Limited, we are committed to providing exceptional customer service and making a positive impact on people's lives. We strive to have a workforce that is diverse in the widest sense and encourage applications from people of all backgrounds, particularly those from under-represented groups.

We operate an equal employment opportunity policy and do not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

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