Claims Recovery Specialist

1 day ago

Newcastle, New South Wales, Australia EML Australia Full time

EML Australia, a leading Workers Compensation and Personal Injury Claims Management business, seeks an experienced professional to join their team as a Claims Recovery Specialist. Based in Newcastle, this full-time permanent role offers a unique opportunity for someone who is passionate about helping people get their lives back through ongoing support during the return-to-work journey.

About the Opportunity:

This role involves managing a portfolio of physical and psychological claims, liaising with multiple stakeholders to progress strategies and actions. The successful candidate will be proactive, strategically focused, and able to think creatively when engaging with workers, employers, providers, and family members. They will also possess strong communication skills, empathy, and resilience.

Your Key Responsibilities:

  • You will proactively manage mental health and physical claims, drawing on your exceptional customer service and decision-making skills.
  • Prepare and implement strategies regularly within timeframes to achieve optimum outcomes and minimise claim costs.
  • Liaise with internal and external stakeholders to progress strategies and actions.
  • Facilitate active participation of injured workers and their employers in return to work and recovery planning.
  • Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans.
  • Undertake ongoing reviews in relation to entitlements and payments.

About You:

  • You have 1 year of experience in Workers Compensation.
  • Experience in allied health, rehabilitation, or disability support will be highly advantageous but not essential.
  • You display high levels of empathy and resilience when supporting injured workers.
  • You are proactive, strategically focused, and can think creatively.
  • You possess strong communication skills and can build rapport with customers.
  • You effectively listen and understand the needs of customers to enable their recovery and return to work.
  • You are passionate about EML Australia's purpose of helping people get their lives back.

We Offer:

EML Australia stands together as equals, valuing diversity and inclusion. We offer a vibrant, collaborative, and innovative team culture, flexibility with remote work options, a corporate wellbeing program, access to discounts, entitlement to recognition rewards, comprehensive learning and development support, company-wide events, quarterly awards, and generous parental leave policies.

What We Look For:

We seek a dedicated professional who is passionate about helping others, has excellent communication and interpersonal skills, and is able to work effectively in a dynamic environment. If you are looking for a challenging and rewarding career opportunity, please apply now.

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