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Strategic Operations Manager
1 month ago
About the Role
We are seeking a highly skilled Strategic Operations Manager to lead and manage key business projects and initiatives in our Home Care services. Your role will involve planning, executing, and monitoring projects to ensure timely and budget-compliant delivery.
Key Responsibilities:
- Provide expert project management to drive business growth and excellence in Home Care operations.
- Develop comprehensive project plans, reporting on key performance metrics to inform operational decisions.
- Build and maintain relationships with internal and external stakeholders to facilitate project success.
- Implement transformation strategies for Home Care services in alignment with leadership objectives.
- Lead change management and adoption strategies for new workflows and practices.
- Create data-driven reports to inform operational decisions and improve processes.
- Oversight of successful project rollouts within the operational team.
- Prepare project plans, reports, business cases, and cost-benefit analyses to support strategic decision-making.
About You
To be successful in this role, you will bring:
- A minimum of 5 years' experience in Home Care operational management or business project management within the aged care sector.
- Tertiary qualification in Business Management, Business Administration, or a related field.
- Proven track record in managing complex operational projects as a delivery lead or project manager.
- Proficiency in project management software and MS applications, including Visio.
- Strong understanding of home care operations, including program management and workforce management.
- In-depth knowledge of Home Care Packages (HCP) and the Commonwealth Home Support Programme (CHSP).
- Extensive experience in data-driven operational reporting and stakeholder management.
- Familiarity with BI tools and client management systems (e.g., CareLink, MS Dynamics).
Salary Range
$110,000 - $130,000 per annum, depending on experience.