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Guest Services Supervisor

2 months ago


Sydney, New South Wales, Australia Echo Entertainment Group Full time
{"title": "Guest Services Supervisor", "description": "Lead Carpark Operations and Deliver Exceptional Guest Experiences

As a Guest Services Supervisor with Echo Entertainment Group, you will play a key role in leading carpark shift operations and ensuring outstanding guest satisfaction. You will be responsible for managing transport-related systems, reporting, and supervising staff. This is a 12-month max term contract opportunity.

Key Responsibilities:
  • Resolve customer queries and ensure positive customer satisfaction
  • Supervise staff and assist with recruitment, training, and development
  • Build a guest-focused culture within the team
What We're Looking For:
  • Previous team leadership experience
  • Ability to provide world-class standards in guest service excellence
  • Polished five-star grooming and professional presentation
  • Flexibility to work across a 24/7 rotating roster
  • Exceptional planning, organization, and time management skills
  • Excellent verbal and written communication skills
What We Offer:
  • FREE buffet meal with a new menu every day at our Employee Dining Room
  • Uniform laundered and ready for you daily on property
  • Rosters confirmed in advance and available direct to your mobile
  • Free transport on Light Rail from Central to The Star
  • $10/day parking available on property
  • 30% staff discounts across our award-winning venues on all 3 of our properties
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
  • Generous Paid Leave for primary and secondary carers
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • An organization that values diversity, teamwork, and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About Us

The Star Sydney is a well-known and established entertainment and resort destination. With multiple food and bar destinations, luxury accommodation, and multiple event venues, including the Sydney Lyric Theatre and Star Event Centre, there is always something to do or see at The Star.

Our Culture

At The Star, we are committed to creating a diverse, equitable, and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

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