Guest Services Supervisor

1 month ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time
Lead Carpark Operations and Deliver Exceptional Guest Experiences

We are seeking a highly skilled and experienced Guest Services Supervisor to join our Transport Team at The Star Sydney. As a key member of our team, you will be responsible for leading carpark related shift operations, ensuring outstanding guest satisfaction, and managing transport related systems.

Key Responsibilities:
  • Resolve customer queries and ensure positive customer satisfaction
  • Supervise staff and assist with recruitment, training, and development
  • Build a guest focus culture within the team
Requirements:
  • Previous team leadership experience
  • Ability to provide world-class standards in guest service excellence
  • Polished five-star grooming and professional presentation
  • Flexibility to work across a 24/7 rotating roster
  • Exceptional planning, organisation, and time management skills
  • Excellent verbal and written communication skills
What We Offer:
  • FREE buffet meal with a new menu every day at our Employee Dining Room
  • Uniform laundered and ready for you daily on property
  • Rosters confirmed in advance and available direct to your mobile
  • Free transport on Light Rail from Central to The Star
  • $10/day parking available on property
  • 30% staff discounts across our award-winning venues on all 3 of our properties
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
  • Generous Paid Leave for primary and secondary carers
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous
  • Career development, training, and courses via The Star Academy – limitless career opportunities

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

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