Guest Services Supervisor

2 weeks ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.

About the Role:

The Guest Services Supervisor is a key member of our Rooms Division team, responsible for ensuring seamless guest experiences from arrival to departure. This role requires a high level of attention to detail, excellent communication skills, and a passion for delivering exceptional service.

Key Responsibilities:

  • Oversee the daily operation of the Guest Services Department, ensuring efficient and effective handling of guest arrivals and departures.
  • Lead and motivate the Guest Services team to deliver exceptional service and exceed guest expectations.
  • Collaborate with other hotel departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Review daily arrivals to ensure proper handling of VIPs, return guests, and group business.

Requirements:

  • Proven experience in a leadership role within Rooms Division, preferably in a luxury hotel environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong problem-solving skills and ability to work under pressure.
  • Sound knowledge of hotel operations and systems.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Complimentary accommodation and meals.

About the Location:

Our hotel is located in the heart of the city, offering easy access to major attractions and amenities. We are committed to providing a unique and memorable experience for our guests, and we are seeking a talented and dedicated individual to join our team.

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