Guest Services Supervisor

4 weeks ago


Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time
About Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that operates a global portfolio of hotels and resorts. Our mission is to provide exceptional guest experiences and to deliver unparalleled service to our guests.

About the Role

We are seeking a highly motivated and experienced Guest Services Supervisor to join our team at our luxury hotel in Sydney. As a Guest Services Supervisor, you will be responsible for leading the Guest Services team and ensuring that our guests receive exceptional service and attention to detail.

Key Responsibilities
  • Lead the Guest Services team and ensure that our guests receive exceptional service and attention to detail.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Manage guest complaints and resolve issues in a timely and professional manner.
  • Conduct regular team meetings and provide coaching and feedback to team members.
Requirements
  • Minimum 2 years of experience in a Guest Services or customer-facing role.
  • Proven track record of delivering exceptional guest service and attention to detail.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Discounts on hotel stays and other perks.


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