Guest Services Supervisor

4 weeks ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the Role:

We're seeking a Guest Services Supervisor to join our team at Four Seasons Hotel Sydney. As a key member of our Rooms Division team, you'll be responsible for delivering an outstanding guest experience and ensuring the smooth daily operation of the Guest Services department.

Key Responsibilities:

  • Oversee the daily operation of the Guest Services Department, ensuring seamless arrivals and departures for our valued guests.
  • Focus on delivering exceptional service and effective problem-solving to exceed guest expectations.
  • Assist in leading, training, and developing the team to ensure our strong service culture remains optimum.
  • Review daily arrivals to ensure proper handling of VIPs, return guests, and group business.
  • Communicate and work closely with all departments of the hotel on a daily basis.

Requirements:

  • Proven experience in a leadership role within Rooms Division.
  • Passion for engaging with guests, exceeding their expectations, and managing their feedback.
  • Good verbal and written communication skills with strong interpersonal skills to forge strong relations with other key departments.
  • Sound systems knowledge.
  • A current driver's license with the ability to drive manual vehicles is essential.

What We Offer:

  • Competitive salary, wages, and a comprehensive benefits package.
  • Excellent training and development opportunities.
  • Complimentary accommodation at other Four Seasons hotels and resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.

Candidates must have the right to work in Australia.

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