Senior IT Technical Support Specialist, Melbourne
1 month ago
We are seeking an experienced Senior IT Technical Support Specialist to join our team in Melbourne. As a key member of our IT department, you will play a crucial role in providing second-level technical support and ensuring the smooth operation of our IT services.
Key Responsibilities- Provide 2nd level technical support for IT End User Computing and Mobile Device services, acting as the first point of contact for triaging issues and delivering user training.
- Collaborate with vendors to track and procure new equipment, oversee repairs, and schedule maintenance.
- Raise purchase requisitions for hardware and software purchases in response to business requirements.
- Monitor stock levels for essential hardware such as monitors, PCs, and printers.
- Support PC refreshes and assist with other IT activities as required by the organization.
- Generate periodic and ad hoc reports, maintaining and reporting on configuration management databases to meet central requests.
- Ensure compliance with IT standards and practices.
This is a challenging and rewarding opportunity to work in a fast-paced environment with a dynamic team. If you have excellent communication and interpersonal skills, a strong understanding of manufacturing sites and head office operations, and experience with mobile phone and tablet support, we encourage you to apply.
Salary Range: $85,000 - $105,000 per annum, depending on experience. This is a full-time position based in our Melbourne CBD office, with travel to regional sites required every 3-4 weeks. An Australian driver's license is also required for this role.
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