Senior IT Technical Support Specialist, Melbourne

2 days ago


Melbourne, Victoria, Australia SDA Saputo Dairy Australia Full time

We are seeking an experienced Senior IT Technical Support Specialist to join our team in Melbourne. As a key member of our IT department, you will play a crucial role in providing second-level technical support and ensuring the smooth operation of our IT services.

Key Responsibilities
  • Provide 2nd level technical support for IT End User Computing and Mobile Device services, acting as the first point of contact for triaging issues and delivering user training.
  • Collaborate with vendors to track and procure new equipment, oversee repairs, and schedule maintenance.
  • Raise purchase requisitions for hardware and software purchases in response to business requirements.
  • Monitor stock levels for essential hardware such as monitors, PCs, and printers.
  • Support PC refreshes and assist with other IT activities as required by the organization.
  • Generate periodic and ad hoc reports, maintaining and reporting on configuration management databases to meet central requests.
  • Ensure compliance with IT standards and practices.

This is a challenging and rewarding opportunity to work in a fast-paced environment with a dynamic team. If you have excellent communication and interpersonal skills, a strong understanding of manufacturing sites and head office operations, and experience with mobile phone and tablet support, we encourage you to apply.

Salary Range: $85,000 - $105,000 per annum, depending on experience. This is a full-time position based in our Melbourne CBD office, with travel to regional sites required every 3-4 weeks. An Australian driver's license is also required for this role.



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