Roster Support Officer

4 weeks ago

Newcastle, New South Wales, Australia Calvary Care Full time
About the Role

The Roster Support Officer plays a vital role in ensuring efficient and consistent rostering practices across all business streams at Calvary Care. As a key member of our team, you will provide essential support to managers and administrative staff in a variety of tasks related to rostering.

Key Responsibilities
  • Roster Administration: Assist in maintaining rosters, adhering to established policies and procedures, and supporting rostering systems (Kronos). Ensure any approved budgeted master roster change requests are actioned within the workload planner (Kronos).
  • Advanced Scheduling: Work closely with the Roster Implementation Lead to implement advanced scheduling across the business streams.
  • Training and Development: Provide structured and consistent training to Kronos users, training on the rostering systems (Kronos), Enterprise Agreement rostering requirements, and best practice rostering guidelines.
  • Roster Compliance: Ensure rosters are compliant with the applicable Enterprise Agreement by conducting regular reviews and reports.
  • Data Analysis: Analyze and interpret data related to rostering to ensure accuracy and compliance with reporting requirements, ANACC requirements (Aged Care), and budgetary requirements.
  • Issue Resolution: Identify and address any rostering issues identified promptly, working towards efficient solutions for the relevant stakeholders.
  • Communication and Collaboration: Maintain strong relationships with internal stakeholders, fostering clear communication and collaboration regarding rosters.
  • Workforce Planning: Review workforce data for compliance with employment terms and agreements, including shift length, hours, and overtime trends. Assess casual workforce patterns for potential conversion to permanent roles. Manage leave and coordinate with the Talent Team on permanent vacancies.
About You

We are seeking a highly skilled and experienced Roster Support Officer to join our team. The ideal candidate will have:

  • Relevant qualifications in ICT, HR, or Business
  • Experience with Kronos or similar rostering applications
  • Exposure to complex staff rostering, workforce planning, or scheduling large teams
  • Strong communication skills for conveying complex information to stakeholders
  • Proficient in Microsoft Office Suite and high attention to detail
  • Knowledge of workforce analytics and metrics
  • Excellent verbal and written communication
  • Flexible and adaptable in a fast-paced environment
  • Strong interpersonal skills for effective collaboration
  • Experience in healthcare is advantageous
  • Ability to travel as needed to facilitate training

At Calvary Care, we offer a range of benefits, including NFP salary packaging benefits, discounted health insurance, and gym memberships. We are committed to providing a supportive and inclusive work environment that values our staff and promotes their growth and development.

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