Front Desk Manager Lead

3 weeks ago

Sydney, New South Wales, Australia Marriott International Full time

Discover a new career path at W Hotels where your natural talent is celebrated.

About Us

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth, and career opportunities.

Job Overview

We are seeking an experienced Front Desk Manager Lead to join our team at W Sydney. The ideal candidate will have a passion for creating a memorable and welcoming atmosphere for customers and strive to provide personalized and attentive service that exceeds guests' expectations.

As a key member of our Front Desk team, you will be responsible for supporting all aspects of Concierge functions in the absence of the Assistant Chief Concierge, maintaining a concierge service and supervisory philosophy that serves as a guide to respective staff, and driving the Whatever/Whenever culture for all guests.

Key Responsibilities:
  • SUPPORT CONCIERGE FUNCTIONS: Assist with overseeing the Wheels team, the main hotel driveway, car stacker, transportation services, and courier/postal dispatching.
  • LEAD BY EXAMPLE: Drive the Whatever/Whenever culture for all guests by providing exceptional customer service and exceeding their expectations.
  • MULTI-TASKER: Assist management to ensure all departments are aware of all guests' needs and information prior to arrival, leading to a unique, memorable, and personal stay.
Benefits

At Marriott International, we offer a range of benefits to support your overall well-being and career growth. These include milestone recognition, sabbatical leave, leave portability, love learning, career growth, Bonvoy eligibility, overall wellbeing, flexible working, birthday leave, and more.

We are an equal opportunity employer and believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About W Hotels

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.

If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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