Front Desk Ambassador

7 hours ago

Sydney, New South Wales, Australia SOFITEL Full time

Sofitel Hotel Front Desk Ambassador

Estimated Salary: $55,000 - $65,000 per annum.

About the Role:

We are seeking a highly skilled and experienced Front Desk Ambassador to join our team at Sofitel Hotel. As a Front Desk Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm welcomes and farewells to all guests, ensuring they feel valued and appreciated throughout their stay.
  • Offer accurate and timely information to guests in response to their queries, demonstrating a high level of knowledge about the hotel and its services.
  • Lead by example in terms of departmental grooming and attitude, embodying the 'Passion for Excellence' that defines our brand.
  • Stay informed about daily activities, special events, and VIP guests through regular communication with colleagues and management.
  • Liaise closely with other departments, including Front Office, Guest Relations, Reservations, Bell Captain, and Valet, to ensure seamless guest experiences.
  • Demonstrate a 'can-do' attitude, embodying the art of French hospitality and delivering exceptional service to our guests.
  • Perform tasks efficiently and effectively, always prioritizing guest satisfaction.
  • Assist in implementing and maintaining Sofitel Brand Standards, upholding the highest standards of quality and excellence.

Requirements:

To succeed as a Front Desk Ambassador at Sofitel Hotel, you will need:

  • Strong communication skills, with the ability to engage with guests from diverse backgrounds.
  • A professional appearance, representing our Sofitel brand at all times.
  • The ability to work a rotating roster, including weekends and public holidays.
  • A valid driver's license, which may be required for certain duties.

Benefits:

As a Front Desk Ambassador at Sofitel Hotel, you can enjoy a range of benefits, including:

  • Industry benefits worldwide on accommodation, dining, and lifestyle services.
  • Access to discounted coffee and Ambassador dining menu.
  • A unique training platform to enhance your skills and knowledge.

Qualifications:

To apply for this role, please note that you must have full Australian working rights.

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