Front Desk Operations Manager

1 week ago

Sydney, New South Wales, Australia Rydges Full time
About Rydges North Sydney

Nestled between towering skyscrapers and heritage homes, just a stone's throw away from Sydney Harbour, Rydges North Sydney is an inner-city haven that's all about convenience, culture and comfort.

Overview of EVT

EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the makers.

Job Description

You would be responsible for overseeing the daily operations of the front desk, ensuring efficient and smooth guest services. Key duties include managing check-in/check-out procedures, handling guest inquiries and complaints, coordinating with housekeeping and other departments, and maintaining the reservation system.

You would supervise and train front desk staff, manage schedules, and ensure a high level of customer service.

Key Responsibilities
  • Manage daily front desk operations to deliver exceptional guest experiences
  • Supervise and train front desk staff to maintain high standards of service
  • Coordinate with housekeeping and other departments to ensure seamless operations
  • Maintain accurate records and reports
Requirements and Qualifications

We are seeking a highly motivated and experienced Front Desk Operations Manager who possesses:

  • Excellent communication and leadership skills
  • A strong focus on delivering exceptional guest experiences
  • The ability to work under pressure and multitask efficiently
  • A keen eye for detail and accuracy
  • Experience in supervising and training staff
Benefits

Rydges offers a range of benefits to our team members, including:

  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Awesome winter and summer savings and discounts at Thredbo
  • Rapid career growth opportunities through our EVT network
  • Local community involvement, volunteering and charitable giving
Estimated Salary Range

The estimated salary range for this position is $80,000 - $110,000 per annum, based on location and experience.

About EVT

EVT is one of Australia and New Zealand's leading experience companies. We are committed to making a positive impact on our people, communities and environment, every day.

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