Insurance Claims Support Specialist

4 days ago


Adelaide, South Australia Suncorp Group Full time
Job Description:

This is a 6-month fixed term contract opportunity for an experienced Insurance Claims Support Specialist to join our team at Suncorp Group in Adelaide. The successful candidate will provide support to the Claims Team and Claims Performance Manager, ensuring the effective management of complaints, quality assurance audits, technical referrals, and other key tasks.

About the Role:
  • Contribute to team, business, and group priorities, driving results with purpose and accountability.
  • Collaborate across teams, build strong relationships with customers, and match solutions to their needs, placing them at the heart of decisions.
  • Take ownership of problems, set high personal standards, and deliver timely results in a changing environment.
  • Develop strong relationships, work effectively in diverse teams, take ownership for learning and development, and enhance own and others' safety and wellbeing.
  • Keep things simple while driving innovation, removing blockages, and anticipating and adapting to changing market and business challenges.
About You:
  • Diploma Financial Services (Insurance) - Desired
  • Tier 1 - Desired
  • Minimum 2 years' experience in a general insurance claims function (mandatory)
  • Property claims experience (highly regarded)
  • Previous complaints handling experience (highly regarded)
Key Capabilities:
  • Thorough understanding of Insurance Code of Practice and compliance requirements
  • Thorough knowledge of TS business operations including strategic objectives
  • Thorough understanding of TS PDS's and the ability to accurately apply it to any claims situation.
  • Thorough knowledge and understanding of the NURV operating system.
  • Advanced communication (written and oral) and interpersonal skills with demonstrated ability to liaise and negotiate with colleagues and customers at all levels

We estimate the salary for this role to be around $80,000-$100,000 per year, depending on experience. At Suncorp Group, we believe that we are at our best when our workforce is as diverse, talented, and passionate as the communities we serve. We offer a range of employee benefits, including discounts and offers on retail favourite stores, banking and insurance products, flexible working and leave options, study support, career development programs, payroll giving, donation matching, paid volunteer leave, and more.



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