Insurance Claims Specialist

3 weeks ago

Adelaide, South Australia Suncorp Group Full time

About the Role:


As a Claims Technical Support Specialist at Suncorp Group, you will play a crucial role in supporting the Claims Team and Claims Performance Manager in managing complaints, completing quality assurance audits, and providing technical referrals. Your key responsibilities will include monitoring and reporting on Claims Operating Procedures (COPs), validating COP breaches, and identifying and facilitating coaching and training opportunities.


Key Accountabilities:



  • Understand the importance of contributing to team, business, and group priorities and drive priorities with a sense of purpose.
  • Collaborate across and within teams to build strong relationships with customers and match the right solution to each customer's needs.
  • Take accountability to resolve problems and set high personal standards to deliver timely results in a changing environment.
  • Build strong relationships, work effectively in diverse and flexible teams, take ownership for learning and development, and take action to enhance own and others' safety and wellbeing.
  • Keep things simple while driving innovation, removing blockages, and anticipate and adapt to changing market and business challenges.
  • Manage the quality of own data input and proactively help identify risks and issues.
  • Role model the Suncorp Compass Values, Code of Conduct, and Leader Profiles.

About You:



  • Diploma Financial Services (Insurance) - Desired
  • Tier 1 - Desired
  • Minimum of 2 years' experience in a general insurance claims function (mandatory)
  • Property claims experience (highly regarded)
  • Previous complaints handling experience (highly regarded)

Key Capabilities:



  • Thorough understanding of Insurance Code of Practice and compliance requirements
  • Thorough knowledge of TS business operations including strategic objectives
  • Thorough understanding of TS PDS's and the ability to accurately apply it to any claims situation.
  • Thorough knowledge and understanding of the NURV operating system.
  • Advanced communication (written and oral) and interpersonal skills with demonstrated ability to liaise and negotiate with colleagues and customers at all levels
  • Ability to make quality decisions in a quick and timely manner and when exposed to pressurised situations.
  • Demonstrated organisational, planning and time management skills with an ability to prioritise according to business needs.
  • Preparedness to use initiative and problem-solving skills.
  • Strong analytical skills
  • Must be a proficient user of PC's and the MS Office suite of products – intermediate to advanced knowledge of MS Excel would be an advantage.
  • Ability to lead by example, self-motivate, take responsibility and be accountable.
  • Task and goal oriented, with a sense of urgency and commitment to quality
  • Ability to identify and evaluate individual knowledge and skill gaps.
  • Ability to work effectively within a team environment.

Employee benefits | Suncorp Group


We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.


That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer-obsession and supported at every step of the journey.


What we can offer you:



  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

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