Quality Assurance Specialist

1 month ago

Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Quality Assurance Specialist - Claims Excellence

At Allianz Australia Services Pty Ltd, we're committed to delivering exceptional claims experiences for our customers. As a Quality Assurance Specialist - Claims Excellence, you'll play a critical role in ensuring our claims processes are efficient, compliant, and customer-centric.

About this role

You'll be responsible for reviewing claim activities to identify opportunities for improvement, working closely with claim managers to address potential issues, and promoting a proactive claims file handling culture. Your expertise in risk and compliance management principles, particularly within the insurance industry, will be invaluable in driving improvements in General Insurance Code compliance.

Key responsibilities:

  • Promote a proactive claims file handling culture through peer reviews and effective feedback on claims management, process improvements, and customer service.
  • Work closely with claim managers to address potential issues, ensuring timely communication and swift resolution to prevent or mitigate customer impacts.
  • Identify opportunities through the Quality Assurance program to increase efficiency and minimize claim costs.
  • Promote a collaborative environment that fosters continuous improvement through the Quality Assurance program, including feedback, training, and process review.
  • Drive improvements in General Insurance Code compliance by proactively managing Code diaries, reviewing Code risk reports, and conducting customer- and partner-centric sample claim reviews.

What's on offer?

  • Access on-demand lifelong learning and take control of your career development.
  • Learn through being supported and encouraged to take on new challenges that will help you develop new skills.
  • Be part of a team that's open-minded, supportive, approachable, and genuinely focused on customer outcomes.
  • We understand about work-life balance, and we're always willing to discuss flexible and remote working options with our employees.

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