Claims Support Specialist

6 days ago

Adelaide, South Australia Suncorp Group Full time

About the Role:

As a Claims Support Specialist within Suncorp Group, you will provide crucial support to the Claims Team and Claims Performance Manager. Your expertise will be pivotal in managing complaints, ensuring quality assurance audits are completed, and facilitating technical referrals. Additionally, you will be responsible for monitoring and reporting on COP breaches and validating breaches in IRIIS.

Key Accountabilities:

  • Understand how to contribute to team, business and group priorities and drive priorities with a sense of purpose.
  • Collaborate across and within teams, building strong relationships with customers to match the right solution to each customer's needs.
  • Know and clarify what's expected, taking accountability to resolve problems and set high personal standards to deliver timely results in a changing environment.
  • Build strong relationships, work effectively in diverse and flexible teams, take ownership for learning and development, and take action to enhance own and others' safety and wellbeing.
  • Keep things simple while driving innovation, removing blockages and anticipating and adapting to changing market and business challenges.
  • Manage the quality of own data input and proactively help identify risks and issues.
  • Role model the Suncorp Compass Values, Code of Conduct and Leader Profiles.

About You:

  • Diploma Financial Services (Insurance) - Desired
  • Tier 1 - Desired
  • Minimum of 2 years' experience in a general insurance claims function (mandatory)
  • Property claims experience (highly regarded)
  • Previous complaints handling experience (highly regarded)

Key Capabilities:

  • Thorough understanding of Insurance Code of Practice and compliance requirements
  • Thorough knowledge of TS business operations including strategic objectives
  • Thorough understanding of TS PDS's and the ability to accurately apply it to any claims situation.
  • Thorough knowledge and understanding of the NURV operating system.
  • Advanced communication (written and oral) and interpersonal skills with demonstrated ability to liaise and negotiate with colleagues and customers at all levels
  • Ability to make quality decisions in a quick and timely manner and when exposed to pressurised situations.
  • Demonstrated organisational, planning and time management skills with an ability to prioritise according to business needs.
  • Preparedness to use initiative and problem-solving skills.
  • Strong analytical skills
  • Must be a proficient user of PC's and the MS Office suite of products – intermediate to advanced knowledge of MS Excel would be an advantage.
  • Ability to lead by example, self-motivate, take responsibility and be accountable.
  • Task and goal oriented, with a sense of urgency and commitment to quality
  • Ability to identify and evaluate individual knowledge and skill gaps.
  • Ability to work effectively within a team environment.

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