Technical Support and Claims Specialist
5 days ago
About the Role
We are seeking a Technical Support and Claims Specialist to join our team in Adelaide, South Australia. This is a permanent full-time opportunity offering 37.5 hours per week.
Job Description
In this diverse support role, you will be responsible for providing technical assistance, quality assurance, claims processing, training, and coaching team members to perform at their best.
The key accountabilities of this role include:
- Supporting the team leader to achieve strategic business objectives
- Onboarding and training of new staff
- Providing technical support and coaching to the claims team for success
- Building strong relationships, working effectively in diverse and flexible teams
- Performing quality assurance tasks efficiently with exceptional accuracy
- Reviewing and approving claim payments
- Managing a portfolio of claims within service standards
- Pursuing opportunities to optimize the team and business through change management
- Delivering quality listening and coaching in line with the EMPOWER model
Requirements and Qualifications
To be successful in this role, you will have:
- The ability to train, coach, and mentor team members
- The ability to design and facilitate training sessions
- Strategic thinking and problem-solving skills
- Resilience and adaptability in managing difficult situations
- Excellent written and communication skills
- A deep understanding of insurance claims and regulations
- The capacity to lead by example, self-motivate, take responsibility, and be accountable
- A high level of attention to detail and customer service skills
What We Offer
Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:
- Employee discounts and rewards – exclusive offers on products and services from top retailers
- Study support – we encourage external learning and offer study support to eligible employees
- Parental leave – all permanent employees who are primary carers are offered 20 weeks parental leave
- Wellness initiatives – we offer a wide range of programs to promote health and wellbeing
Please note that specific benefits may vary depending on the role, level, and location of the employee. For more information, click here.
About Suncorp Group
Suncorp has been at the core of its business for over 100 years. To deliver exceptional experiences, we've had to become even more customer-obsessed, innovative, and performance-driven than ever before. Delivering on our purpose means putting words into action – building futures and protecting what matters. Our values of caring for others, being courageous, and doing the right thing underpin everything we do.
Salary: $60,000 - $80,000 per annum
-
Technical Support Officer
2 weeks ago
Adelaide, South Australia Suncorp Group Full timeSuncorp Group is seeking a skilled Technical Support Officer to join our Claims team in Adelaide.The Role:We are a driven team that has a strong focus on delivering a brilliant claims service in the moments that matter for our customers. As a Technical Support Officer, you will be responsible for providing technical support, quality assurance, claims...
-
Technical Claims Expert
2 days ago
Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeCustomer Support Specialist | Multiple Locations We're seeking an experienced Technical Claims Expert to join our Customer Support team at Allianz Australia Services Pty Ltd. This role offers a unique opportunity to leverage your skills in claims assessment and management, driving business outcomes through early resolution and exceptional customer service....
-
Technical Support Specialist
4 weeks ago
Adelaide, South Australia Suncorp Group Full timeSuncorp Group is seeking a Technical Support Specialist to join our Claims team in Adelaide.About the RoleThe Technical Support Specialist will be responsible for providing technical support, quality assurance, and claims processing. This role requires a customer-focused individual who can work effectively in a diverse team.Key ResponsibilitiesSupport the...
-
Claims Support Specialist
1 week ago
Adelaide, South Australia Suncorp Group Full timeJob SummaryWe are seeking an experienced Claims Support Specialist to join our team in Adelaide. In this role, you will provide critical support to the Claims Team and Performance Manager, ensuring efficient complaint management, quality assurance audits, technical referrals, and COP monitoring.About the RoleContribute to strategic business goals by...
-
Technical Support Specialist
3 weeks ago
Adelaide, South Australia Suncorp Group Full timeSuncorp Group is seeking a Technical Support Specialist to join our Terri Scheer Team in Adelaide.The RoleWe are looking for a vibrant, passionate, and customer-focused individual to join our Claims team on a permanent full-time basis. As a Technical Support Specialist, you will be responsible for providing technical support, quality assurance, claims...
-
Claims Support Specialist
7 days ago
Adelaide, South Australia EML Australia Full timeAbout the RoleWe are seeking a highly skilled Claims Support Specialist to join our team in Adelaide. As a key member of our Claims Management team, you will play a vital role in supporting injured workers and employers across South Australia.Key ResponsibilitiesDevelop and implement Return-to-Work (RTW) plans in collaboration with various stakeholders to...
-
Claims Specialist
4 weeks ago
Adelaide, South Australia Https:www.energyjobline.comsitemap Full timeAbout the RoleThe Technical Advisor position is a key part of our team in Adelaide, where you will have the opportunity to make a positive impact on someone's life every day. As a Technical Advisor, you will provide practical guidance to team members across the business to enable the achievement of claim outcomes, while also focusing on developing personal...
-
Technical Service Advisor
1 month ago
Adelaide, South Australia Suncorp Group Full timeAbout the Role:As a Technical Service Advisor at Suncorp Group, you will provide critical support to the Claims Team and Claims Performance Manager. Your key responsibilities will include:Complaints management and resolutionQuality Assurance audits and complianceTechnical referrals and COP monitoringReporting and data analysisProcess improvement and...
-
Technical Advisor
4 weeks ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeThe OpportunityWe are seeking a skilled Technical Advisor to join our team at EML. As a Technical Advisor, you will play a crucial role in providing guidance and support to our team members across the business. Your expertise will enable us to achieve claim outcomes and develop personal technical competence.Your ResponsibilitiesProvide practical guidance and...
-
Claims Support Specialist
3 weeks ago
Adelaide, South Australia Suncorp Group Full timeAbout the Role:As a Claims Support Specialist within Suncorp Group, you will provide crucial support to the Claims Team and Claims Performance Manager. Your expertise will be pivotal in managing complaints, ensuring quality assurance audits are completed, and facilitating technical referrals. Additionally, you will be responsible for monitoring and reporting...
-
Claims Specialist
3 weeks ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeThe OpportunityEML is seeking a skilled Technical Advisor to join our diverse team based in Adelaide. As a Technical Advisor, you will have the opportunity to make a positive impact on someone's life every day.You will feel great satisfaction knowing your talent and hard work has a purpose. This role is responsible for providing practical guidance to team...
-
Insurance Claims Support Specialist
3 days ago
Adelaide, South Australia Suncorp Group Full timeJob Description:This is a 6-month fixed term contract opportunity for an experienced Insurance Claims Support Specialist to join our team at Suncorp Group in Adelaide. The successful candidate will provide support to the Claims Team and Claims Performance Manager, ensuring the effective management of complaints, quality assurance audits, technical referrals,...
-
Mobile Claims Specialist
1 month ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeAbout EMLEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.The OpportunityAs a Mobile Claims Specialist at EML, you will play a critical role in helping injured workers return to work and supporting their employers....
-
Senior Claims Specialist
4 weeks ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeThe OpportunityAt EML, we're seeking a skilled Technical Advisor to join our team in Adelaide. As a key member of our team, you'll play a vital role in providing expert guidance to colleagues across the business, enabling the achievement of claim outcomes and developing personal technical competence.Your ResponsibilitiesProvide coaching and guidance to team...
-
Claims Support Specialist
3 days ago
Adelaide, South Australia EML Australia Full timeEML Australia is a leading Workers Compensation and Personal Injury Claims Management business, dedicated to supporting injured workers throughout their return-to-work journey.The OpportunityWe are seeking a skilled Mobile Claims Specialist to join our diverse team in Adelaide. As part of this role, you will make a positive impact on someone's life every...
-
Claims Technical Training Specialist
4 weeks ago
Adelaide, South Australia Gallagher Full timeJob SummaryAs a Technical Training Specialist at Gallagher, you will play a crucial role in supporting staff transition from technical training into their operational roles. This involves training staff on processes in an operational environment, ensuring they have the necessary skills to communicate effectively and keep up-to-date with the latest business...
-
Technical Support Specialist
4 weeks ago
Adelaide, South Australia Suncorp Group Full timeSuncorp Group is seeking a skilled Technical Support Officer to join our Terri Scheer Team in Adelaide.The RoleWe are looking for a vibrant, passionate, and customer-focused individual to join our Claims team on a permanent full-time basis. As a Technical Support Officer, you will be responsible for providing technical support, quality assurance, claims...
-
Claims Service Specialist
3 weeks ago
Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeJob Title: Claims Service SpecialistAt Allianz Australia Services Pty Ltd, we are seeking a skilled Claims Service Specialist to join our team. As a key member of our operations team, you will be responsible for providing superior customer service to motor claimants in a timely manner. This role involves managing the operational processing of claims and...
-
Expert Claims Specialist
1 week ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeAbout EMLEML (Employers Mutual Limited) is a renowned workers compensation insurance provider dedicated to delivering exceptional service and support to its clients.We are currently seeking an Expert Claims Specialist to join our team in Adelaide, offering a unique opportunity to make a positive impact on the lives of injured workers.About the RoleThis is a...
-
Claims Resolution Specialist
3 weeks ago
Adelaide, South Australia Employers Mutual Full timeEmployers Mutual is a leading provider of workers' compensation and personal injury claims management services. Our goal is to help injured workers recover and return to work through ongoing support and guidance. We foster a collaborative culture that allows us to invest in our employees and support their long-term careers.The OpportunityWe are seeking a...