Senior Training and Development Lead ANZ
2 weeks ago
This is a unique opportunity to work for ResMed, a leading company in Australia.
About the RoleThe Senior Training and Development Lead ANZ will be responsible for implementing best practices and ensuring that our in-store and virtual Direct to Consumer (DTC) sales and service teams have the knowledge and skills required to excel in their roles.
Key Responsibilities:- Develop and execute training programs to increase the effectiveness of our in-store and virtual DTC sales teams and enable the delivery of excellent customer service.
- Instruct, coach and mentor in-store team and virtual DTC sales team members to build capability in customer service, using retail/enterprise systems and knowledge of processes.
- Provide coaching and mentoring in sales, customer service, product/solution knowledge, retail/enterprise systems and processes, ensuring improvements in success of the team's you coach.
- Identify and assess learning opportunities for teams and individuals, create learning plans and provide regular reporting on progress.
- Exceptional presentation and coaching skills, in both group settings and 1:1.
- Excellent written and verbal communications skills.
- Experience in project management, or demonstrate an ability to work with competing priorities and deadlines.
- Flexible/hybrid work arrangement options.
- Employee Stock Purchase Plan (ESPP).
- Employee Assistance Program (EAP).
- Career advancement opportunities.
- 20 weeks Paid Parental leave.
- 2-day Volunteer leave.
- Carers leave.
- Free gym & swimming pool access.
- Free parking, subsidised barista coffee, subsidised meals, and many more.
Estimated annual salary: $95,000 - $135,000 depending on experience.
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