Senior Training and Development Lead ANZ

2 weeks ago


Sydney, New South Wales, Australia ResMed Full time
Training Manager - Direct to Consumer ANZ Role

This is a unique opportunity to work for ResMed, a leading company in Australia.

About the Role

The Senior Training and Development Lead ANZ will be responsible for implementing best practices and ensuring that our in-store and virtual Direct to Consumer (DTC) sales and service teams have the knowledge and skills required to excel in their roles.

Key Responsibilities:
  • Develop and execute training programs to increase the effectiveness of our in-store and virtual DTC sales teams and enable the delivery of excellent customer service.
  • Instruct, coach and mentor in-store team and virtual DTC sales team members to build capability in customer service, using retail/enterprise systems and knowledge of processes.
  • Provide coaching and mentoring in sales, customer service, product/solution knowledge, retail/enterprise systems and processes, ensuring improvements in success of the team's you coach.
  • Identify and assess learning opportunities for teams and individuals, create learning plans and provide regular reporting on progress.
Requirements
  • Exceptional presentation and coaching skills, in both group settings and 1:1.
  • Excellent written and verbal communications skills.
  • Experience in project management, or demonstrate an ability to work with competing priorities and deadlines.
Benefits
  • Flexible/hybrid work arrangement options.
  • Employee Stock Purchase Plan (ESPP).
  • Employee Assistance Program (EAP).
  • Career advancement opportunities.
  • 20 weeks Paid Parental leave.
  • 2-day Volunteer leave.
  • Carers leave.
  • Free gym & swimming pool access.
  • Free parking, subsidised barista coffee, subsidised meals, and many more.

Estimated annual salary: $95,000 - $135,000 depending on experience.



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