Service Desk Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.
Key Responsibilities- Diagnose and resolve printer hardware, software, and operating issues.
- Track and route and escalate problems and requests, documenting resolutions.
- Identify and escalate situations requiring urgent attention.
- Perform backup checks and remediation.
- Support in the development of Knowledge Articles based on commonly experienced Incidents & Issues.
- Liaise with vendors, suppliers, and support contractors.
- Any other duties as required.
- Demonstrated knowledge of Microsoft operating systems, and applications, networking, general software & hardware, and Active Directory.
- Experience in supporting end users on Microsoft Windows-based platforms.
- Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
- Experience with and an understanding of remote support tools and ticketing.
- The ability to obtain an NV2 Security Clearance.
- Excellent communication and customer service skills.
- Excellent written and verbal communication skills.
- Experience working in a customer-facing Service Desk environment (Level 2 IT Support role).
- A workplace culture certified as a Great Place To Work
- Flexible working
- Competitive salary (including annual reviews)
- Paid parental leave
- Income protection
- Corporate rewards
- Salary packaging/Novated leasing
- Employee stock purchase plans
- Flu shots, skin checks, and discounted private health insurance
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, and...
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Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia NTT Full timeJob Title: Service Desk AnalystNTT is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for clients and vendors, providing timely and effective support for their technical issues.Key Responsibilities:Receive, validate, and log client requests in a timely and accurate manner.Track...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Brennan Full timeService Desk AnalystBrennan is seeking a skilled Service Desk Analyst to join our team in Sydney. As the first point of contact for clients, you will deliver exceptional first-level customer support through phone, email, and live chat. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring timely and effective...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleGreen Light is seeking a highly skilled Service Desk Analyst to join our team in Adelaide. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support to our customers...
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Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
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Service Desk Analyst
2 months ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light Australia. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our end-users, resolving technical issues, and ensuring that our customers receive the highest level of support.Key ResponsibilitiesProvide high-level...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
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Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware,...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Ntt Full timeAbout the RoleThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.As a Service Desk Analyst, you will be responsible for receiving, validating and logging client requests, tracking requests and determining current activity on it, and ensuring...
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Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Ntt Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at NTT DATA. As a key member of our managed services help desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesLogging and tracking client requests, ensuring timely resolution and communication...
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Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
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Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeAbout the Role:We are seeking a highly skilled and motivated Service Desk Analyst to join our Sydney office. As a key member of our IT team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-level customer support through phone, email, and live chatLog customer contacts...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia NTT Full timeRole OverviewThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.Key ResponsibilitiesLogging - Responsible for receiving, validating and logging client requests.Tracking- Tracks requests and determines current activity on it. Use this...
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Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia NTT Full timeJob SummaryThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.Key ResponsibilitiesLogging - Responsible for receiving, validating and logging client requests.Tracking - Tracks requests and determines current activity on it. Use this...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Telstra Full timeJob SummaryWe are seeking a highly motivated and passionate Service Desk Analyst to join our Service Assurance Operations Team at Telstra. As a Customer Service Specialist, you will play a crucial role in fulfilling and resolving requests raised by Defence customers.Key ResponsibilitiesRespond promptly, courteously, and efficiently to customer phone...
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IT Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Barings Full timeJob SummaryBarings is seeking an IT Service Desk Support to provide local support to Australia offices and remote support to other regional locations. This position will be in our Sydney office, reporting to the IT Service Desk Manager.Key ResponsibilitiesProvide a single point of contact Service Desk Service to end users for IT-related incidents and...
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Service Desk Specialist
1 week ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality, efficient support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
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IT Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Device Technologies Australia Pty Ltd Full timeAbout UsDevice Technologies Australia Pty Ltd is a leading provider of medical solutions and services to hospitals and healthcare professionals. With over 30 years of experience, we have developed a reputation for quality, dedicated service, and ongoing support.Job SummaryWe are seeking an IT Service Desk Analyst to join our high-performing team. As a key...
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Service Desk Support Specialist
2 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the Role:We are seeking a skilled Service Desk Analyst to join our team at Green Light. As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and assistance to resolve their IT-related issues.Key Responsibilities:Provide exceptional customer service and support to clients via phone, email, and...
