Service Desk Analyst
3 weeks ago
Role Overview
The Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.
Key Responsibilities
- Logging - Responsible for receiving, validating and logging client requests.
- Tracking- Tracks requests and determines current activity on it. Use this information to update task details and to provide regular updates to clients.
- Escalation - Analyse and interpret the requests to ensure that the classification, prioritisation and escalation of the requests are correct. Identify and escalate requests and exceptions where necessary.
- Resolution - Ensure the swift resolution of faults. Ensure that the user and/or client are kept updated on the progress in relation to the resolution of the fault.
- Interact with necessary internal stakeholders - You are responsible for managing requests through to resolution within the service level agreements by coordinating technical support, product requests and liaising with relevant business colleagues to ensure resolution. The target is zero missed SLA.
- Reports - Produce breach and other reports that are necessary for the correct operation of our processes. Identify failures and shortcomings in the current processes and escalate with recommendations.
Requirements
- Excellent customer service and communication skills (verbal & written).
- Strong analytical, co-ordination and troubleshooting skills.
- Confident, Possesses a Motivated personality and is a great team player.
- Demonstrated passion, desire and dedication to ongoing training and development.
- Proactive, flexible attitude to work with a willingness to be part of a rostered team.
- Basic Windows and computer troubleshooting skills.
- Knowledge in the following technologies:Windows 7,8.x,10Microsoft Office (Office 365 will be well regarded)Active DirectoryRemote TroubleshootingIT Service Management Tools e.g. ServiceNow, Remedy, HP Service Manager, Jira etc.
About NTT
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
-
Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Seven West Media Full timeService Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team in Sydney. As a Service Desk Analyst, you will be the primary point of contact for all IT-related issues and will be responsible for providing exceptional customer service to our team members.About the RoleThis is a dynamic role that requires a strong problem-solving...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, and...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, and...
-
Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia NTT Full timeJob Title: Service Desk AnalystNTT is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for clients and vendors, providing timely and effective support for their technical issues.Key Responsibilities:Receive, validate, and log client requests in a timely and accurate manner.Track...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeService Desk AnalystBrennan is seeking a skilled Service Desk Analyst to join our team in Sydney. As the first point of contact for clients, you will deliver exceptional first-level customer support through phone, email, and live chat. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring timely and effective...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia NTT Full timeJob Title: Service Desk AnalystNTT is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for clients and vendors, providing timely and effective support for their technical issues.Key Responsibilities:Receive, validate, and log client requests in a timely and accurate manner.Track...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleGreen Light is seeking a highly skilled Service Desk Analyst to join our team in Adelaide. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support to our customers...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
-
Service Desk Analyst
2 months ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light Australia. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our end-users, resolving technical issues, and ensuring that our customers receive the highest level of support.Key ResponsibilitiesProvide high-level...
-
Service Desk Analyst
2 months ago
Sydney, New South Wales, Australia KBR Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key ResponsibilitiesDiagnose and resolve printer hardware, software,...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
-
Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light Australia. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring that our services meet the highest standards.Key ResponsibilitiesProvide high-level customer...
-
IT Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Capricorn Full timeAbout CapricornCapricorn is a Member-based financial services organisation that exists to improve the lives of over 29,000 Members across Australia and New Zealand. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards, and more.Role PurposeWe are seeking a skilled IT Service...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware,...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Ntt Full timeAbout the RoleThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.As a Service Desk Analyst, you will be responsible for receiving, validating and logging client requests, tracking requests and determining current activity on it, and ensuring...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
-
Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Ntt Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at NTT DATA. As a key member of our managed services help desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesLogging and tracking client requests, ensuring timely resolution and communication...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Brennan Full timeAbout the Role:We are seeking a highly skilled and motivated Service Desk Analyst to join our Sydney office. As a key member of our IT team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-level customer support through phone, email, and live chatLog customer contacts...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia NTT Full timeJob SummaryThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.Key ResponsibilitiesLogging - Responsible for receiving, validating and logging client requests.Tracking - Tracks requests and determines current activity on it. Use this...
