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Service Desk Analyst
2 months ago
NTT is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for clients and vendors, providing timely and effective support for their technical issues.
Key Responsibilities:- Receive, validate, and log client requests in a timely and accurate manner.
- Track requests and determine current activity on them, providing regular updates to clients.
- Analyze and interpret requests to ensure correct classification, prioritization, and escalation.
- Ensure swift resolution of faults, keeping clients informed of progress.
- Interact with internal stakeholders to manage requests through to resolution within service level agreements.
- Produce reports on breaches and other necessary data for process operation.
- Excellent customer service and communication skills.
- Strong analytical, coordination, and troubleshooting skills.
- Confident, motivated personality, and a great team player.
- Demonstrated passion for ongoing training and development.
- Proactive, flexible attitude, and willingness to work in a rostered team.
- Basic Windows and computer troubleshooting skills.
- Knowledge of Windows 7, 8.x, 10, Microsoft Office, Active Directory, and IT Service Management Tools.
NTT is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
