Service Desk Analyst
4 weeks ago
Green Light is seeking a highly skilled Service Desk Analyst to join our team in Adelaide. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service and support to our customers via phone, email, and chat.
- Investigate and resolve technical issues in a timely and efficient manner.
- Escalate complex issues to senior technicians and manage customer expectations.
- Collaborate with internal teams to resolve issues and improve customer satisfaction.
- Meet and exceed customer contractual service level targets.
- Bachelor's degree in computer science, information systems, or a related field.
- At least two years' experience in an IT support role.
- Excellent analytical and problem-solving skills.
- Advanced communication and interpersonal skills.
- Proficiency in customer relationship management (CRM) and task management software.
Green Light offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Brennan Full timeService Desk AnalystBrennan is seeking a skilled Service Desk Analyst to join our team in Sydney. As the first point of contact for clients, you will deliver exceptional first-level customer support through phone, email, and live chat. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring timely and effective...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
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Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware,...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Ntt Full timeAbout the RoleThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.As a Service Desk Analyst, you will be responsible for receiving, validating and logging client requests, tracking requests and determining current activity on it, and ensuring...
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Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
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Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeAbout the Role:We are seeking a highly skilled and motivated Service Desk Analyst to join our Sydney office. As a key member of our IT team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-level customer support through phone, email, and live chatLog customer contacts...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia NTT Full timeRole OverviewThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.Key ResponsibilitiesLogging - Responsible for receiving, validating and logging client requests.Tracking- Tracks requests and determines current activity on it. Use this...
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Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia NTT Full timeJob SummaryThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.Key ResponsibilitiesLogging - Responsible for receiving, validating and logging client requests.Tracking - Tracks requests and determines current activity on it. Use this...
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Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Telstra Full timeJob SummaryWe are seeking a highly motivated and passionate Service Desk Analyst to join our Service Assurance Operations Team at Telstra. As a Customer Service Specialist, you will play a crucial role in fulfilling and resolving requests raised by Defence customers.Key ResponsibilitiesRespond promptly, courteously, and efficiently to customer phone...
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IT Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Barings Full timeJob SummaryBarings is seeking an IT Service Desk Support to provide local support to Australia offices and remote support to other regional locations. This position will be in our Sydney office, reporting to the IT Service Desk Manager.Key ResponsibilitiesProvide a single point of contact Service Desk Service to end users for IT-related incidents and...
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Service Desk Specialist
2 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality, efficient support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
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Service Desk Support Specialist
3 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the Role:We are seeking a skilled Service Desk Analyst to join our team at Green Light. As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and assistance to resolve their IT-related issues.Key Responsibilities:Provide exceptional customer service and support to clients via phone, email, and...
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Service Desk Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Michael Page Full timeAbout Our ClientThe organisation is a respected not-for-profit entity with over 2000 employees, dedicated to providing mental health and wellbeing services. With a strong focus on community, they are committed to creating an environment where technology and digital solutions enhance and support their service delivery.Job SummaryWe are seeking a skilled...
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Service Desk Support Specialist
4 weeks ago
Sydney, New South Wales, Australia KBR Full timeJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:* Diagnose and resolve printer hardware, software,...
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IT Service Desk Analyst, NSW
4 weeks ago
Sydney, New South Wales, Australia Device Technologies Australia Pty Ltd Full timeAbout UsDevice Technologies Australia Pty Ltd is a leading provider of medical solutions to hospitals and healthcare professionals. With a strong commitment to quality and customer service, we have established a reputation for excellence in the industry.Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team in NSW. The successful...
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Service Desk Support Specialist
4 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a skilled Service Desk Analyst to join our team. As a Level 2 Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
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Service Desk Support Specialist
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeJob Summary:We are seeking a highly skilled and experienced Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer...
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Service Desk Support Specialist
4 weeks ago
Sydney, New South Wales, Australia NTT Full timeAbout the RoleThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.As a Service Desk Analyst, you will be responsible for ensuring timely restoration of service for NTT Australia's clients by managing requests (Incidents, Service Requests, and...
