Service Desk Analyst
3 weeks ago
About the Role:
KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.
Key Responsibilities:
- Diagnose and resolve printer hardware, software, and operating issues.
- Track and route and escalate problems and requests, documenting resolutions.
- Identify and escalate situations requiring urgent attention.
- Perform backup checks and remediation.
- Support in the development of Knowledge Articles based on commonly experienced Incidents & Issues.
- Liaise with vendors, suppliers, and support contractors.
- Any other duties as required.
Requirements:
- Demonstrated knowledge of Microsoft operating systems, and applications, networking, general software & hardware, and Active Directory.
- Experience in supporting end users on Microsoft Windows-based platforms.
- Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
- Experience with and an understanding of remote support tools and ticketing.
- The ability to obtain an NV2 Security Clearance.
- Excellent communication and customer service skills.
- Excellent written and verbal communication skills.
- Experience working in a customer-facing Service Desk environment (Level 2 IT Support role).
What We Offer:
- A workplace culture certified as a Great Place To Work
- Flexible working
- Competitive salary (including annual reviews)
- Paid parental leave
- Income protection
- Corporate rewards
- Salary packaging/Novated leasing
- Employee stock purchase plans
- Flu shots, skin checks, and discounted private health insurance
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