Service Desk Analyst
3 weeks ago
About the Role:
KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.
Key Responsibilities:
- Diagnose and resolve printer hardware, software, and operating issues.
- Track and route and escalate problems and requests, documenting resolutions.
- Identify and escalate situations requiring urgent attention.
- Perform backup checks and remediation.
- Support in the development of Knowledge Articles based on commonly experienced Incidents & Issues.
- Liaise with vendors, suppliers, and support contractors.
- Any other duties as required.
Requirements:
- Demonstrated knowledge of Microsoft operating systems, and applications, networking, general software & hardware, and Active Directory.
- Experience in supporting end users on Microsoft Windows-based platforms.
- Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
- Experience with and an understanding of remote support tools and ticketing.
- The ability to obtain an NV2 Security Clearance.
- Excellent communication and customer service skills.
- Excellent written and verbal communication skills.
- Experience working in a customer-facing Service Desk environment (Level 2 IT Support role).
What We Offer:
- A workplace culture certified as a Great Place To Work
- Flexible working
- Competitive salary (including annual reviews)
- Paid parental leave
- Income protection
- Corporate rewards
- Salary packaging/Novated leasing
- Employee stock purchase plans
- Flu shots, skin checks, and discounted private health insurance
About KBR:
KBR delivers science, technology, and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
We help ensure mission success on land, in the air, at sea, in space, and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.
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