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IT Service Desk Analyst
1 month ago
Device Technologies Australia Pty Ltd is a leading provider of medical solutions and services to hospitals and healthcare professionals. With over 30 years of experience, we have developed a reputation for quality, dedicated service, and ongoing support.
Job SummaryWe are seeking an IT Service Desk Analyst to join our high-performing team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers. This is a hybrid role that involves working in the office and from home.
Key Responsibilities- Ensure that technical processes are documented and adhered to
- Keep across technologies and look at new innovations using CI methodologies to improve technical roll outs
- Collaborate with Infrastructure on device deployment and ensure change management is followed to minimize risk to the business
- Keep the team and management up to date with any performance changes
- Asset Management – Own the Asset Management Life Cycle of hardware, ensuring that the registers are kept up to date
- Ensure that staff receive timely updates around the progress of their tickets
- Foster and maintain effective relationships with all internal and external customers
- Determine and confirm customer expectations requirements prior to action
- Ensure Business aligned KPI's are met
We are looking for an individual who is passionate about delivering excellent customer service and has a strong technical background. You will have experience in desktop and application support, as well as mobile device support and administration. You will also have excellent interpersonal skills and be able to work autonomously and as part of a team.
Requirements- Level 1 and 2 desktop and application support experience in a commercial environment
- An understanding of Microsoft systems and supporting them
- Mobile device support and administration experience
- Demonstrable high level of interpersonal skills with a customer focus
- Ability to work both autonomously and as part of a team
- ITIL Foundations certification
- Microsoft Certification(s)
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering excellent technical support, we would love to hear from you.
