IT Service Desk Analyst
3 weeks ago
Job Summary
Barings is seeking an IT Service Desk Support to provide local support to Australia offices and remote support to other regional locations. This position will be in our Sydney office, reporting to the IT Service Desk Manager.
Key Responsibilities
- Provide a single point of contact Service Desk Service to end users for IT-related incidents and requests.
- Communicate effectively with users throughout the life of their reported issues or requests.
- Escalate high-impact incidents promptly to responsible parties and management per agreed guidelines and escalation matrix.
- Partner with the global team to ensure appropriate knowledge management standards are maintained to support the global service delivery efforts.
Requirements
- Bachelor's degree in an IT-related field preferred.
- Minimum 5 years' experience in a Desktop Support or Service Desk role.
- Strong background in ITIL foundational concepts.
- Hands-on experience in technical aspects of Windows & Azure, Intune and Service Now.
About Barings
Barings is a leading company in AU, continuing to grow rapidly. This is an opportunity to join a dynamic team and be part of a successful organization.
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