Service Desk Analyst
1 month ago
We are seeking a highly skilled Service Desk Analyst to join our team at NTT DATA. As a key member of our managed services help desk team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Logging and tracking client requests, ensuring timely resolution and communication with clients.
- Escalating complex issues to internal stakeholders, analyzing and interpreting requests to ensure accurate classification and prioritization.
- Providing swift resolution of faults, ensuring clients are updated on progress and coordinating technical support as needed.
- Producing reports and identifying areas for process improvement, escalating recommendations to management.
- Excellent customer service and communication skills, with strong analytical and troubleshooting abilities.
- Confident and motivated individual with a passion for ongoing training and development.
- Basic Windows and computer troubleshooting skills, with knowledge of IT service management tools and technologies.
NTT DATA is a global leader in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. We invest heavily in R&D and have a diverse team of experts in over 50 countries.
We are an equal opportunity employer, dedicated to providing an inclusive and diverse work environment. If you are a motivated and customer-focused individual looking to accelerate your career, apply today.
-
Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Seven West Media Full timeService Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team in Sydney. As a Service Desk Analyst, you will be the primary point of contact for all IT-related issues and will be responsible for providing exceptional customer service to our team members.About the RoleThis is a dynamic role that requires a strong problem-solving...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, and...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, and...
-
Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia NTT Full timeJob Title: Service Desk AnalystNTT is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for clients and vendors, providing timely and effective support for their technical issues.Key Responsibilities:Receive, validate, and log client requests in a timely and accurate manner.Track...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeService Desk AnalystBrennan is seeking a skilled Service Desk Analyst to join our team in Sydney. As the first point of contact for clients, you will deliver exceptional first-level customer support through phone, email, and live chat. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring timely and effective...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia NTT Full timeJob Title: Service Desk AnalystNTT is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for clients and vendors, providing timely and effective support for their technical issues.Key Responsibilities:Receive, validate, and log client requests in a timely and accurate manner.Track...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleGreen Light is seeking a highly skilled Service Desk Analyst to join our team in Adelaide. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support to our customers...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
-
Service Desk Analyst
2 months ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light Australia. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our end-users, resolving technical issues, and ensuring that our customers receive the highest level of support.Key ResponsibilitiesProvide high-level...
-
Service Desk Analyst
2 months ago
Sydney, New South Wales, Australia KBR Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key ResponsibilitiesDiagnose and resolve printer hardware, software,...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
-
Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light Australia. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring that our services meet the highest standards.Key ResponsibilitiesProvide high-level customer...
-
IT Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Capricorn Full timeAbout CapricornCapricorn is a Member-based financial services organisation that exists to improve the lives of over 29,000 Members across Australia and New Zealand. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards, and more.Role PurposeWe are seeking a skilled IT Service...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware,...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Ntt Full timeAbout the RoleThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.As a Service Desk Analyst, you will be responsible for receiving, validating and logging client requests, tracking requests and determining current activity on it, and ensuring...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Brennan Full timeAbout the Role:We are seeking a highly skilled and motivated Service Desk Analyst to join our Sydney office. As a key member of our IT team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-level customer support through phone, email, and live chatLog customer contacts...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia NTT Full timeRole OverviewThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.Key ResponsibilitiesLogging - Responsible for receiving, validating and logging client requests.Tracking- Tracks requests and determines current activity on it. Use this...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia NTT Full timeJob SummaryThe Service Desk Analyst will be a key member of the managed services help desk team that supports our clients in resolving their desktop technical support requirements.Key ResponsibilitiesLogging - Responsible for receiving, validating and logging client requests.Tracking - Tracks requests and determines current activity on it. Use this...
