Part Time Hotel Operations Coordinator
2 days ago
Job Summary: We are seeking an energetic and enthusiastic Part Time Hotel Operations Coordinator to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.
Key Responsibilities:
- Deliver exceptional service, from check in to check out and everywhere in between
- Orientate guests with information about the hotel's facilities
- Shifts in Food & Beverage breakfast & Front Desk
- Serving guests at the cafe and preparing beverages
- Complete a wide variety of tasks, which will ensure that every day is different from taking reservations to maintaining guest accounts
- Provide friendly and efficient service to external and internal guests at all times
- Brief guests on features and benefits of the loyalty program
Qualifications:
We require a candidate who has:
- Previous customer service experience, preferably in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and Opera
- The ability to multitask and think on your feet to quickly resolve issues
- Strong communication skills and pride in personal presentation
- A genuine customer service focus and a strong dedication to making our guest's smile during their stay
- Valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting
Benefits:
This role offers:
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Mercure Sydney Manly Warringah
- The chance to contribute and feel proud of making a difference to the greater good of the Hotel Operation
- Working alongside passionate industry professionals
- Mentorship by experienced Accor Hospitality professionals who want to see you succeed
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