Sydney Hotel Service Professional

3 days ago


Manly West, Queensland, Australia Mercure Full time

Are you a customer service enthusiast seeking a new challenge in the hotel industry?

Mercure Sydney Manly Warringah, located just off Pittwater Road, offers an exciting opportunity to join our team as a Part-Time Hotel All-Rounder. As a key member of our Front Office & Food & Beverage operations, you will play a vital role in ensuring exceptional service for our guests.

About Us

Mercure is part of Accor, the world's largest and fastest-growing hotel group with over 5,000 properties across 90 countries. We pride ourselves on delivering genuine hospitality experiences that exceed guest expectations.

Your Key Responsibilities

  • Deliver personalized service to guests from check-in to check-out, creating memorable experiences through attentive care.
  • Provide first-rate assistance to guests and visitors, often being their primary point of contact.
  • Work flexible shifts in Food & Beverage breakfast and Front Desk roles.
  • Serve guests at our café, preparing beverages and interacting with customers in a fast-paced environment.
  • Pursue various hotel tasks, resulting in each day being unique and engaging.
  • Ensure all guests receive passionate, knowledgeable, and friendly service, catering to both internal and external clients.
  • Brief non-ALL members on benefits and features, encouraging loyalty program enrollment.

What You'll Need

To excel in this role, you should possess:

  • Previous customer service experience, preferably within a hotel setting.
  • Proficiency in computer systems, including Microsoft Office and ideally Opera.
  • The ability to multitask, work under pressure, and think critically to resolve issues promptly.
  • Excellent communication skills and attention to personal presentation.
  • A natural flair for surprising guests with authentic service, setting yourself apart from others.
  • A genuine focus on customer satisfaction and dedication to making every guest smile during their stay.
  • Valid RSA (Responsible Service of Alcohol) certification or willingness to obtain it before starting.

Join Our Team

As a Mercure Sydney Manly Warringah team member, you'll enjoy:

  • An opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way at Accor.
  • Contributing to the greater good of the Hotel Operation, feeling pride in your impact.
  • Working alongside passionate professionals who share your commitment to excellence.
  • Being mentored by experienced Accor Hospitality professionals dedicated to helping you succeed.

Compensation and Benefits

We offer a competitive salary package for this role, with estimated earnings ranging between AU$$$50,000 - AU$60,000 per annum, depending on experience. In addition to a market-leading salary, we provide comprehensive training opportunities, employee discounts, and a dynamic work environment.



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