Sydney Hotel Hospitality Professional

17 hours ago


Manly West, Queensland, Australia Mercure Full time

About Us

Mercure Sydney Manly Warringah is a 120-room hotel located in the sunny suburb of Brookvale, just off Pittwater Road. We are part of Accor, the world's largest and fastest-growing hotel group with over 5,000 properties across more than 90 countries.

Our Vision

We strive to provide exceptional service to our guests, making them feel welcome and comfortable at all times. Our team of hospitality professionals is dedicated to delivering an unforgettable experience.

Job Overview

We are seeking a Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations. As a key member of our team, you will be responsible for ensuring that every guest has an exceptional experience from check-in to check-out and everywhere in between.

Main Responsibilities

  • Deliver service excellence by being the first point of contact for guests and visitors
  • Work on shifts in Food & Beverage and Front Desk, serving guests at the cafe and making coffees
  • Complete a wide variety of hotel tasks, including selling hotel facilities, taking reservations, delivering food, and maintaining guest accounts
  • Provide passionate, knowledgeable, and friendly service to external and internal guests at all times
  • Brief guests on features and benefits and sign them up to the loyalty program

Requirements

  • Previous customer service experience, preferably in a Hotel environment
  • Strong knowledge of computer systems, including Microsoft Office and Opera
  • Ability to work under pressure, multitask, and think on your feet to quickly resolve issues
  • Strong communication skills and pride in personal presentation
  • Valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting

What We Offer

  • An opportunity to work in a dynamic and fast-paced environment
  • A chance to develop your skills and experience in a leading hotel brand
  • Competitive salary package, estimated at AU$60,000 per annum, based on location and experience


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