Sydney Manly Warringah Hotel Team Member
14 hours ago
We are seeking an energetic and enthusiastic Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.
Job Description:- Daily Tasks:
- Deliver service excellence, from check-in to check-out and everywhere in between
- Often be the first point of contact for guests and visitors
- Shifts in Food & Beverage breakfast & Front Desk
- Serving guests at the cafe and making coffees
- Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
About You:
- Previous customer service experience, preferably in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
- A genuine customer service focus and a strong dedication to always making our guest's smile during their stay
- Must have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting
About Us:
Mercure Sydney Manly Warringah has 120 guest rooms, restaurant, all-day dining, a small meeting room and secure parking. We are located in the sunny suburb of Brookvale just off Pittwater Road, close to Manly beach and Warringah Mall.
Payout: Estimated AU$25-30 per hour, depending on experience and qualifications
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