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Customer Experience Champion

1 month ago

Fortitude Valley, Queensland, Australia Ovolo Group Full time

We are looking for a skilled Guest Service Agent to join our team at Ovolo The Valley in Brisbane. As a key member of our Front Office, you will play a crucial role in delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.

About the Role

As a Guest Service Agent, you will be responsible for:

  • Greeting guests warmly and checking them in and out efficiently;
  • Modifying bookings as needed and promoting the hotel's facilities and services;
  • Making recommendations to guests based on your knowledge of the local area;
  • Responding to guest enquiries via phone, email, and website;
  • Supporting the Front Office management team to ensure smooth hotel operations.

This is a full-time position requiring flexibility with availability. We offer a dynamic and supportive work environment, with opportunities for career growth and development.

About You

To succeed in this role, you will have a strong passion for customer service and a commitment to delivering exceptional results. Previous front office experience is desirable, but we encourage applicants with a bubbly personality and a willingness to learn.

You will require full working rights and a manual driver's license to be successful in this role.

What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $55,000 - $65,000 per annum, plus benefits including:

  • A fun and dynamic work environment;
  • Opportunities for career growth and development;
  • Hotel benefits in rooms and food and beverage outlets;
  • A well-being program to support your physical and mental health;
  • A community program to help you make a positive impact on the local community;
  • An autonomous role with creative license to showcase your entrepreneurial talents.