Business Support Operations Specialist

19 hours ago


Fortitude Valley, Queensland, Australia Global Payments Full time
Supporting Business Success

We're seeking motivated, energetic, and customer-centric individuals to join our Support Team at Global Payments. As a Client Support Specialist, you will be at the forefront of supporting both new and existing Eway and Ezidebit customers, addressing a variety of inquiries and playing a critical role in their journey with us.

About the Role:

  • Provide exceptional service to business-to-business customers via calls, chats, and emails;
  • Investigate and resolve customer inquiries with a solution-focused approach;
  • Maintain accurate client data;
  • Evaluate recurring issues or trends affecting customers and escalate them for timely resolutions.

About You:

  • A background in delivering exceptional customer experiences is essential;
  • Strong written and verbal communication skills are required, along with the ability to engage effectively with diverse stakeholders;
  • You should have a passion for educating customers and addressing their needs with creative solutions;
  • The ability to excel in a fast-paced environment is crucial;
  • A meticulous approach, combined with a desire to learn new systems and technologies;
  • Thinking outside the box to resolve issues efficiently and effectively is key.

Compensation Package:

The estimated salary for this role is $67,500 - $70,000 + superannuation, making it an attractive opportunity for those looking to grow their careers in the payments industry.

Benefits:

  • Flexible work arrangements support your unique needs;
  • 18 weeks paid parental leave for either parent, as well as two weeks paid secondary carer's leave;
  • Women in Digital membership provides access to industry events and resources;
  • Additional birthday, community giving, wellness, and study leave;
  • A free Employee Assistance Program counselling service and wellbeing resources;
  • A calendar of cultural celebrations and social activities;
  • Global career opportunities and professional development;
  • Salary sacrifice and an Employee Stock Purchase Plan.

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