Customer Service Professional
1 week ago
We are seeking a highly motivated and customer-centric individual to join our Support Team as a Customer Service Professional - Business-to-Business Support.
About Us:Ezidebit AUS is a leading provider of digital recurring business-to-consumer payments, and we're driven by our passion for delivering exceptional payment technology solutions. Our dynamic team helps over 1,300 financial institutions grow with confidence and achieve amazing results.
Our Benefits:We understand the importance of work-life balance and offer flexible working hours blending in-office and remote working. Your health and wellbeing matter to us, and we provide a range of wellbeing resources, including counselling support and coaching for people leaders. We also celebrate together through Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.
Key Responsibilities:- Manage and action incoming calls, chats, and emails from business-to-business customers in a timely and effective manner;
- Respond, investigate, and resolve questions and queries from clients;
- Maintain client data and ensure its integrity;
- Identify issues and trends that are affecting our clients and escalate appropriately to ensure timely resolution.
- Experience in a customer-focused position;
- Strong communication skills (written & verbal) with the ability to work with a wide range of people;
- A passion for educating customers and solving problems;
- Understanding of a quick-moving environment;
- High attention to detail and the desire to learn new technology and systems;
- Ability to think outside of the box and solve problems quickly and effectively.
Based on industry standards and comparable roles, we estimate the salary for this position to be around $65,000 - $80,000 per annum, depending on experience and qualifications.
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