Housing Service Coordinator for Complex Tenancy Cases
3 weeks ago
We are seeking a dedicated Housing Service Coordinator to join our team in Fortitude Valley, QLD. This is a temporary ongoing opportunity that requires a customer-focused individual with excellent communication skills.
Key Responsibilities:
- Provide applicant, tenancy and property management services and advice to customers with complex needs.
- Respond to customers face-to-face and via phone, undertaking customer interviews, making referrals to support service agencies and assessing new social housing and private housing assistance applications.
- Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections.
- Manage tenancy arrangements, allocations, changes of tenancy and vacancies, liaising with other housing providers to ensure departmental compliance.
- Conduct property inspections, maintain accurate customer and property records using Microsoft Suite and internal IT systems.
- Investigate and facilitate any tenancy disputes and complaints through home visits.
To succeed in this role, you will have proven customer service experience, strong empathy, and excellent communication and de-escalation skills. Previous experience in the community services industry is highly desirable but not essential.
Requirements:
- Proven customer service experience (telephone and face-to-face)
- Excellent communication and de-escalation skills
- Able to work under pressure in a fast-paced environment
- Basic to intermediate Microsoft Office skills and confidence to quickly learn additional IT systems
- High confidentiality, empathy, and resilience to deal with people in distress
- National Criminal History check required before placement
- Driver's License
This is an excellent chance to join a supportive environment in a Housing Service Centre where you can make a real difference in people's lives. We offer a competitive salary, $48.12 per hour plus super, and a chance to develop your skills and expertise in the field.
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