Housing Service Coordinator for Complex Tenancy Cases

3 weeks ago


Fortitude Valley, Queensland, Australia Empire Group Full time
About the Role

We are seeking a dedicated Housing Service Coordinator to join our team in Fortitude Valley, QLD. This is a temporary ongoing opportunity that requires a customer-focused individual with excellent communication skills.

Key Responsibilities:

  • Provide applicant, tenancy and property management services and advice to customers with complex needs.
  • Respond to customers face-to-face and via phone, undertaking customer interviews, making referrals to support service agencies and assessing new social housing and private housing assistance applications.
  • Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections.
  • Manage tenancy arrangements, allocations, changes of tenancy and vacancies, liaising with other housing providers to ensure departmental compliance.
  • Conduct property inspections, maintain accurate customer and property records using Microsoft Suite and internal IT systems.
  • Investigate and facilitate any tenancy disputes and complaints through home visits.
About You

To succeed in this role, you will have proven customer service experience, strong empathy, and excellent communication and de-escalation skills. Previous experience in the community services industry is highly desirable but not essential.

Requirements:

  • Proven customer service experience (telephone and face-to-face)
  • Excellent communication and de-escalation skills
  • Able to work under pressure in a fast-paced environment
  • Basic to intermediate Microsoft Office skills and confidence to quickly learn additional IT systems
  • High confidentiality, empathy, and resilience to deal with people in distress
  • National Criminal History check required before placement
  • Driver's License
About the Opportunity

This is an excellent chance to join a supportive environment in a Housing Service Centre where you can make a real difference in people's lives. We offer a competitive salary, $48.12 per hour plus super, and a chance to develop your skills and expertise in the field.



  • Fortitude Valley, Queensland, Australia Empire Group Full time

    Job SummaryThis exciting opportunity exists for a Housing Officer to join our team in a supportive environment, providing a broad range of applicant, tenancy and property management services and advice to customers with complex needs.The RoleWe are seeking an experienced customer service professional to respond to customers face to face and via the...


  • Fortitude Valley, Queensland, Australia Empire Group Full time

    This position presents a unique opportunity to provide a broad range of applicant, tenancy and property management services and advice to customers with complex needs in a supportive environment.Role OverviewThe successful candidate will be responsible for managing and monitoring rent and maintenance arrears, rent assessments, payment arrangements, refunds...


  • Fortitude Valley, Queensland, Australia Empire Group Full time

    About the RoleEmpire Group seeks a skilled and experienced housing professional to fill this exciting opportunity. This role is ideal for someone who is passionate about providing excellent customer service and has experience in managing tenancies, property maintenance, and rent arrears.Key ResponsibilitiesRespond to customers face-to-face and via the phone,...


  • Fortitude Valley, Queensland, Australia AECOM Full time

    About AECOMAECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management.We are dedicated to solving our clients' most complex challenges. Our public- and private-sector clients trust us to deliver...


  • Fortitude Valley, Queensland, Australia Service Stream Full time

    About Service Stream">We are a dynamic organization dedicated to delivering high-quality projects and services.">Salary Package">The successful candidate can expect a salary in the range of $70,000 - $90,000 per annum, commensurate with experience.">Job Description">We are seeking expressions of interest from motivated individuals who can help us identify...


  • Fortitude Valley, Queensland, Australia AECOM Full time

    About the RoleWe are seeking a skilled and experienced Facilities Management Coordinator to join our team at AECOM.The successful candidate will be responsible for overseeing front of house operations, managing events, and ensuring the space is presentable for day-to-day business.ResponsibilitiesMeet and greet clients, setting a positive impression.Connect...


  • Fortitude Valley, Queensland, Australia Catholic Healthcare Full time

    Careers at Catholic Healthcare are about making a positive impact in the lives of our residents. As a Dining Service Coordinator, you will play a vital role in providing high-quality food and excellent dining services to ensure our residents live a dignified life.Competitive hourly pay rate: $29.22About the Role:This is a permanent/part-time or casual...


  • Fortitude Valley, Queensland, Australia Funlab Full time

    About UsAt Funlab, we're a leading out-of-home entertainment company with a mission to create unforgettable experiences for our guests. With over 50 venues across eight brands in Australia, New Zealand, and the United States, we're on the lookout for talented individuals to join our team.Salary & BenefitsWe offer a competitive hourly wage and a range of...


  • Fortitude Valley, Queensland, Australia Funlab Full time

    Are you a people person with a passion for delivering exceptional customer experiences? We are seeking a talented and enthusiastic Front of House Superstar to join our team at B.Lucky & Sons in Fortitude Valley QLD.We believe Fun is Infectious and we're dedicated to creating memorable experiences for our guests. As a Front of House Superstar, you will be...


  • Fortitude Valley, Queensland, Australia AECOM Full time

    About the RoleWe are seeking a highly organized and customer-focused Workplace Experience Coordinator to join our team in Brisbane. As a key member of our Workplace Team, you will be responsible for delivering exceptional front-of-house experiences for our clients and colleagues.Key ResponsibilitiesProvide a warm welcome to clients and guests, setting the...


  • Fortitude Valley, Queensland, Australia Funlab Full time

    Company OverviewFunlab is an Australian leader in out-of-home entertainment, operating over 50 venues across eight brands. We're passionate about creating memorable experiences for our guests and investing in the growth and development of our people.About the RoleWe're seeking enthusiastic and dedicated Casual Front of House Superstars to join our B.Lucky &...


  • Fortitude Valley, Queensland, Australia Catholic Healthcare Full time

    We are seeking a motivated and compassionate Dining Services Coordinator to join our team at Catholic Healthcare in Fortitude Valley. As a key member of our Catering team, you will play a vital role in ensuring the high quality of food and dining experience for our residents.About the Role:Provide exceptional resident meal service, including assisting with...


  • Fortitude Valley, Queensland, Australia Zoomo Full time

    About ZoomoWe're revolutionizing urban transportation with our innovative e-bikes, and we need a highly skilled Sales and Service Ambassador to join our team.Job DescriptionThis is an exceptional opportunity to take ownership of store operations and lead the 'front-of-house' function at our Brisbane site. You'll be the face of Zoomo, providing riders with a...

  • Warehouse Coordinator

    2 months ago


    Fortitude Valley, Queensland, Australia Baby Bunting Full time

    Warehouse CoordinatorWe are seeking a highly organized and detail-oriented Warehouse Coordinator to manage our storeroom operations.Key Responsibilities:Ensure accuracy of records and stock integrityUnpack, label, and organize merchandiseReceive and process incoming deliveriesCommit to a safety-first cultureUse inventory management softwareRequirements:2-3...


  • Fortitude Valley, Queensland, Australia The Busy Group Full time

    About The BUSY GroupThe BUSY Group is a non-profit organisation with over 45 years of experience in employment services, dedicated to helping people with disabilities and those with a lived experience of the justice system achieve their full potential through meaningful employment.We are committed to achieving a diverse workforce and strongly encourage...


  • Fortitude Valley, Queensland, Australia Domayne Full time

    The Domayne at Harvey Norman Fortitude Valley Warehouse is seeking a skilled Warehouse Logistics Coordinator to deliver exceptional customer service and support the team in achieving operational excellence.As a Warehouse Logistics Coordinator, you will play a crucial role in ensuring the efficient dispatching and receiving of orders, as well as providing...


  • Fortitude Valley, Queensland, Australia AECOM Full time

    About AECOMAECOM is a world-renowned infrastructure consulting firm, delivering exceptional services throughout the project lifecycle.With expertise spanning transportation, buildings, water, new energy, and the environment, our clients trust us to solve their most complex challenges.

  • Operations Manager

    4 weeks ago


    Fortitude Valley, Queensland, Australia Pottery Barn Full time

    We are seeking a highly skilled Store Operations Leader to join our team in Brisbane, Australia.Job OverviewThis role involves overseeing stockroom operations, ensuring merchandise availability, and upholding WHS standards. The ideal candidate will excel in driving productivity and achieving company goals through effective inventory management.About the...

  • Logistics Coordinator

    4 weeks ago


    Fortitude Valley, Queensland, Australia Domayne Full time

    Domayne at Harvey Norman seeks a Logistics Coordinator to deliver Great Service, Always to customers in Fortitude Valley. As a key member of the warehouse team, you will play a vital role in dispatching and receiving orders, liaising with customers to provide exceptional customer service.The ideal candidate will be a highly motivated and results-driven...


  • Fortitude Valley, Queensland, Australia Catholic Healthcare Full time

    We are seeking a skilled Maintenance Coordinator to join our team at Catholic Healthcare's Villa Maria home in Fortitude Valley. The successful candidate will be responsible for coordinating maintenance activities, including break-down repairs, planned preventative works, and minor projects.Key Responsibilities:Coordinating maintenance activities with the...