Customer Experience Specialist

4 weeks ago


Fortitude Valley, Queensland, Australia Ovolo Group Full time

Ovolo Group is a leading hospitality company that offers unique and personalized experiences to its guests.

We are currently seeking an experienced Guest Service Agent to join our team in Brisbane.

As a Guest Service Agent, you will be responsible for delivering exceptional customer service to our guests, ensuring that their stay with us is memorable and enjoyable.

This role involves greeting guests as they enter the hotel, checking them in and out, modifying bookings accordingly, promoting the hotel's facilities, making suggestions to guests about local attractions, and attending to guest inquiries in person or via phone/email.

You will work closely with the Front Office management team to ensure smooth hotel operations and provide an outstanding experience for our guests.

To succeed in this role, you will need a strong passion for customer service, excellent communication skills, and a willingness to go above and beyond to meet the needs of our guests.

The salary for this position is AU$55,000 - AU$65,000 per annum, depending on experience.

We offer a range of benefits, including career opportunities, job enrichment, a supportive work environment, hotel benefits, wellbeing programmes, and community programme involvement.

If you are a motivated and enthusiastic individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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