Sales and Service Ambassador

1 month ago


Fortitude Valley, Queensland, Australia Zoomo Full time
About Zoomo

We're revolutionizing urban transportation with our innovative e-bikes, and we need a highly skilled Sales and Service Ambassador to join our team.

Job Description

This is an exceptional opportunity to take ownership of store operations and lead the 'front-of-house' function at our Brisbane site. You'll be the face of Zoomo, providing riders with a seamless in-person support experience and helping them acquire the basic skills needed to ride our e-bikes.

Your responsibilities will include:

  • Ensuring the smooth operation of the store's 'front-of-house', including opens and closes
  • Providing top-notch customer service and ensuring riders have an awesome experience
  • Guiding riders through the onboarding process and safety requirements
  • Helping existing riders troubleshoot issues with their e-bikes
  • Maintaining sales goals by promoting our products to riders
  • Continuously improving processes and procedures within the store
  • Staying up-to-date on new policies, procedures, and programs that affect riders
Requirements

To succeed in this role, you'll need:

  • A regular full-time roster of 38 hours per week
  • Previous experience in a customer-facing retail or operations environment
  • Confidence and ability to work autonomously and deliver results
  • Excellent communication and customer service skills
  • Ability to build strong relationships with peers in other city locations
  • Strong attention to detail and ability to learn online systems
  • Capability to multitask and work under pressure from customers
  • Able to identify, solve issues, and take ownership to resolve them
Benefits

As a Sales and Service Ambassador, you'll enjoy:

  • Your very own e-Bike for personal use
  • Learning & Development Allowance and Leave Days to invest in your career growth
  • Extra Annual Leave days as a reward for your tenure
  • Wellbeing - access to free and unlimited well-being support and professional counselling
  • Paid Parental Leave to support new parents
  • Employee Referral Program to reward you for hiring other team members
  • Regular Social Events to foster a sense of community

We celebrate diversity and inclusion, offering equal opportunities for all.



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