Sales and Service Ambassador
1 month ago
We're revolutionizing urban transportation with our innovative e-bikes, and we need a highly skilled Sales and Service Ambassador to join our team.
Job DescriptionThis is an exceptional opportunity to take ownership of store operations and lead the 'front-of-house' function at our Brisbane site. You'll be the face of Zoomo, providing riders with a seamless in-person support experience and helping them acquire the basic skills needed to ride our e-bikes.
Your responsibilities will include:
- Ensuring the smooth operation of the store's 'front-of-house', including opens and closes
- Providing top-notch customer service and ensuring riders have an awesome experience
- Guiding riders through the onboarding process and safety requirements
- Helping existing riders troubleshoot issues with their e-bikes
- Maintaining sales goals by promoting our products to riders
- Continuously improving processes and procedures within the store
- Staying up-to-date on new policies, procedures, and programs that affect riders
To succeed in this role, you'll need:
- A regular full-time roster of 38 hours per week
- Previous experience in a customer-facing retail or operations environment
- Confidence and ability to work autonomously and deliver results
- Excellent communication and customer service skills
- Ability to build strong relationships with peers in other city locations
- Strong attention to detail and ability to learn online systems
- Capability to multitask and work under pressure from customers
- Able to identify, solve issues, and take ownership to resolve them
As a Sales and Service Ambassador, you'll enjoy:
- Your very own e-Bike for personal use
- Learning & Development Allowance and Leave Days to invest in your career growth
- Extra Annual Leave days as a reward for your tenure
- Wellbeing - access to free and unlimited well-being support and professional counselling
- Paid Parental Leave to support new parents
- Employee Referral Program to reward you for hiring other team members
- Regular Social Events to foster a sense of community
We celebrate diversity and inclusion, offering equal opportunities for all.
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