Guest Experience Ambassador

7 days ago

Hobart, Tasmania, Australia Marriott Full time

Job Summary

We are seeking a highly skilled and experienced Guest Experience Expert to join our Rooms Department at The Tasman, a Luxury Collection Hotel, Hobart. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls, etc.
  • Provide consistent outstanding guest experience in everything that you do.
  • Ensure exceptional customer service is achieved and build relationships with our clientele.
  • Responsible for managing the end-to-end guest experience and check-in and check-out tasks.
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Follow all company policies and procedures; ensure uniform and personal appearance are immaculate; maintain confidentiality of proprietary information; protect company assets.
  • Develop and maintain positive working relationships with others and team player.

Requirements

  • 2+ year of experience in similar roles, preferably in a luxury hotel environment.
  • Exceptional interpersonal and communication skills.
  • Thorough follow-up, strong attention to detail, and problem-solving skills are a must.
  • Excellent time management and organizational skills.
  • Ability to emotionally connect with guests and provide superior levels of service.
  • Conflict resolution experience and ability to remain calm, polite, and patient in stressful situations.
  • Must have the flexibility to work on a 24-hour rotating roster, including public holidays and weekends.
  • Experience of OPERA property management system is a distinct advantage.
  • Must have full working rights for Australia.

What We Offer

  • You will join a supportive, progressive, and highly experienced team.
  • Enjoy a variety of generous benefits and discounts for Associates, Family, and Friends across all Marriott properties worldwide.
  • Vast career and learning and development opportunities - we have a global footprint.
  • Complimentary breakfast, wellbeing programs, and initiatives.
  • Enjoy a relaxed lifestyle with easy access to some of the most remarkable walking tracks, witness Tasmania's rare and unique wildlife, or enjoy world-class events while pursuing your passion.

  • Guest Experience Ambassador

    7 hours ago

    Hobart, Tasmania, Australia Marriott International Full time

    {"Transformative Guest ExperiencesThe Tasman, a Luxury Collection Hotel, Hobart, is seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you will be responsible for creating memorable experiences that exceed our guests' expectations.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Service Ambassador

    5 days ago

    Hobart, Tasmania, Australia Accor Hotels Full time

    About Accor HotelsWe are a global leader in the hospitality industry, welcoming individuals from diverse backgrounds and offering a wide range of career opportunities that match our employees' personalities. We support our team members in their professional growth and development, ensuring that their work brings purpose and fulfillment to their lives. As a...

  • Guest Service Ambassador

    6 days ago

    Hobart, Tasmania, Australia Crowne Plaza Hotels & Resorts Full time

    Job SummaryCrowne Plaza Hotels & Resorts is seeking a skilled Guest Service Agent to provide exceptional customer experiences for our guests. As a key member of our front desk team, you will be responsible for ensuring seamless transactions, offering personalized local insights, and anticipating guests' needs to create unforgettable memories.Key...

  • Guest Service Ambassador

    6 hours ago

    Hobart, Tasmania, Australia IHG Hotels & Resorts Full time

    {"title": "Guest Service Agent", "description": "Unlock Your Potential in HospitalityAt IHG Hotels & Resorts, we're on a mission to deliver True Hospitality for Good. As a Guest Service Agent, you'll play a vital role in making our guests feel welcome, cared for, recognized, and respected.Your Key Responsibilities:Deliver Exceptional Guest Experiences:...

  • Guest Experience Expert

    3 days ago

    Hobart, Tasmania, Australia Marriott International Full time

    About The Tasman, a Luxury Collection Hotel, HobartThe Tasman, a Luxury Collection Hotel, Hobart is a unique blend of Modern Contemporary, Art Deco, and Heritage architecture, offering 152 luxuriously appointed guest rooms and suites with carefully restored features and exclusive art pieces from local artists.The OpportunityWe are seeking a skilled and...

  • Guest Experience Expert

    7 days ago

    Hobart, Tasmania, Australia Marriott International Full time

    About The Tasman, a Luxury Collection Hotel, HobartThe Tasman, a Luxury Collection Hotel, Hobart is a unique blend of Modern Contemporary, Art Deco, and Heritage architecture, offering 152 luxuriously appointed guest rooms and suites with carefully restored features and exclusive art pieces from local artists.The OpportunityWe are seeking a skilled and...

  • Guest Experience Specialist

    6 hours ago

    Hobart, Tasmania, Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Expert to join our Rooms Department at The Tasman, a Luxury Collection Hotel, Hobart. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Service Agent

    4 weeks ago

    Hobart, Tasmania, Australia IHG Full time

    At Crowne Plaza Hobart, we know that first impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a part time Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. We are looking for Fulltime team...

  • Concierge Ambassador

    2 days ago

    Hobart, Tasmania, Australia Hilton Worldwide, Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Concierge Attendant to join our team at DoubleTree by Hilton Hobart. As a key point of contact for guests and VIP guests, you will be responsible for providing exceptional service and ensuring a memorable experience for our guests.Key ResponsibilitiesGuest Services: Serve as a key point of...

  • Hospitality Ambassador

    3 days ago

    Hobart, Tasmania, Australia Accor Apartments & Realty Full time

    Job Summary:We are seeking a skilled and friendly Guest Service Agent to join our team at Accor Apartments & Realty. As a key member of our front desk team, you will be responsible for delivering exceptional hospitality and creating memorable experiences for our valued guests.Key Responsibilities:Guest Services: Provide warm and welcoming service to guests,...

  • Concierge Ambassador

    7 days ago

    Hobart, Tasmania, Australia Hilton Worldwide, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Concierge Attendant to join our team at Hilton Worldwide, Inc. As a key point of contact for guests and VIP guests, you will provide exceptional service and support to ensure a memorable experience for our valued customers.Key ResponsibilitiesServe as a primary point of contact for guests and...

  • Hospitality Ambassador

    7 days ago

    Hobart, Tasmania, Australia Accor Apartments & Realty Full time

    About the Role:We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Accor Apartments & Realty. As a key member of our front desk team, you will be responsible for delivering exceptional hospitality and creating memorable experiences for our valued guests.Key Responsibilities:Guest Services: Provide warm and welcoming...

  • Concierge Ambassador

    7 days ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Concierge Attendant to join our team at DoubleTree by Hilton Hobart. As a key point of contact for guests and VIP guests, you will be responsible for providing exceptional service and ensuring a memorable experience for our valued customers.Key ResponsibilitiesServe as a key point of contact...

  • Concierge Ambassador

    7 days ago

    Hobart, Tasmania, Australia Hilton Worldwide, Inc. Full time

    About the RoleThe Concierge Attendant serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.Key ResponsibilitiesServe as a key point of contact for Guests and efficiently respond to Guest enquiriesProvide information, advice, and booking services for a wide...

  • Concierge Ambassador

    7 hours ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Concierge Attendant to join our team at DoubleTree by Hilton Hobart. As a key point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience for our visitors.Key ResponsibilitiesProvide information and advice to guests on local...

  • Concierge Ambassador

    3 days ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Concierge Attendant to join our team at DoubleTree by Hilton Hobart. As a key point of contact for guests and VIP guests, you will provide exceptional service and support to ensure a memorable stay.Key ResponsibilitiesServe as a key point of contact for guests and efficiently respond to guest...

  • Hospitality Ambassador

    4 days ago

    Hobart, Tasmania, Australia Accor Apartments & Realty Full time

    About the Role:We are seeking a skilled and enthusiastic Food and Beverage Attendant to join our team at Accor Apartments & Realty. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide Warm and Welcoming Service: Create a...

  • Hospitality Ambassador

    4 days ago

    Hobart, Tasmania, Australia Accor Apartments & Realty Full time

    About the Role:We are seeking a skilled and enthusiastic Food and Beverage Attendant to join our team at Accor Apartments & Realty. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide Warm and Welcoming Service: Create a...

  • Front Office Ambassador

    7 hours ago

    Hobart, Tasmania, Australia Accor Full time

    {"Job Title": "Front Office All Rounder", "Job Description": "Key ResponsibilitiesAs a Front Office All Rounder, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience from arrival to departure.Key Tasks:Provide efficient and friendly service to all guests, responding to their needs and...

  • Front Office Ambassador

    3 days ago

    Hobart, Tasmania, Australia Accor Full time

    Job DescriptionWe are seeking a highly motivated and enthusiastic Front Office All Rounder to join our team at Mövenpick Hotel Hobart. As a Front Office All Rounder, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Service: Provide efficient,...