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Guest Service Agent

3 months ago

Hobart, Tasmania, Australia IHG Full time

At Crowne Plaza Hobart, we know that first impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a part time Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. We are looking for Fulltime team members.

Your Day to Day

Be the warm welcome that kicks off a memorable guest experience


• Acknowledge IHG Rewards Club members and returning guests, in person or on the

phone


• Take and manage guest bookings, up-selling opportunities and telling them about ways

to improve their stay


• Handle cash and credit transactions


• Start every stay right by swiftly checking guests in and out - take IDs, hand out room

keys, and control and release safety deposit boxes


• Stay one step ahead of guests' needs – record and act on their preferences, and handle

their messages, requests, questions and concerns


• Be a trusted contact for all guests. Help them with anything from bill issues to local

knowledge, and loop in management when necessary


• Stay safe all the time. Following our safety procedures, you'll report all incidents and

wear any protective gear needed


• Take pride in your appearance and place as a brand ambassador


• Always know what events and activities are on the day's schedule


• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

Communication skills - guests will need to come to you with concerns as well as

compliments, so you'll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with

great memories

Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and

computers

What you can expect from us:

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

  • Free staff meal on shift
  • Full uniform provided, laundered in-house
  • Paid birthday leave in addition to your annual leave
  • Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
  • You have the opportunity to fast track your career with a growing global company
  • Popular hotel perks and discounts on the retail platform
  • Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

So, join us and you will become part of our ever-growing global family.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.