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Concierge Ambassador

2 months ago

Hobart, Tasmania, Australia Hilton Hotels Full time
About the Role

We are seeking a highly skilled and customer-focused Concierge Attendant to join our team at DoubleTree by Hilton Hobart. As a key point of contact for guests and VIP guests, you will provide exceptional service and support to ensure a memorable stay.

Key Responsibilities
  • Serve as a key point of contact for guests and efficiently respond to guest enquiries
  • Provide information, advice, and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for guests
  • Deliver and safely store guest luggage
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and guest service
  • Maintain a clean, healthy, and safe working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
Requirements
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area
What We Offer
  • A competitive industry rate
  • Worldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offerings
  • Free access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a few
  • A workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being
  • Inclusion in a generous bonus scheme, long-term career development planning and opportunities, and
  • Investment in your well-being to include flexible working arrangements that support you in making space for what matters most