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We are seeking a highly skilled and customer-focused Concierge Attendant to join our team at DoubleTree by Hilton Hobart. As a key point of contact for guests and VIP guests, you will be responsible for providing exceptional service and ensuring a memorable experience for our guests.
Key Responsibilities- Guest Services: Serve as a key point of contact for guests and efficiently respond to guest enquiries, providing information, advice, and booking services for a wide variety of guest requests.
- Message Management: Process and deliver messages for guests, ensuring timely and accurate communication.
- Luggage Handling: Deliver and safely store guest luggage, maintaining a high level of attention to detail and ensuring guest satisfaction.
- Hotel Knowledge: Stay current with all hotel services, daily VIP requests, and special events, providing guests with expert knowledge and recommendations.
- Front Desk Support: Provide support to management as required, in cases of emergency, and maintain a professional manner with an emphasis on hospitality and guest service.
- Team Collaboration: Work collaboratively with other team members to ensure seamless guest service and maintain a clean, healthy, and safe working environment.
- Positive Attitude: Demonstrate a positive attitude and good communication skills, with a commitment to delivering a high level of customer service.
- Flexibility: Show flexibility to respond to a variety of different work situations, working independently and as part of a team.
- Local Knowledge: Possess knowledge of the local area and be able to provide expert recommendations to guests.
- Previous Experience: Previous experience working in a concierge role in a hotel environment is highly advantageous.
Hilton Worldwide, Inc. is a leading global hospitality company, with a portfolio of 18 world-class brands and more than 5,700 properties across six continents. Our mission is to be the most hospitable company in the world, and we are committed to delivering exceptional guest experiences and creating memorable moments for our guests.
